Lesley Olson

Experience

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  Disney Interactive

  Sept 2006 - Nov 2012

  I was responsible for overseeing the day to day operations of Kelowna Disney Studio. I worked as the liaison between the Facilities team and the rest of our studio counterparts. I had the opportunity to oversee many design and renovation projects for the studio, create and compile many of the policies and procedures upon which the studio functioned, manage the studio security systems among other administrative roles.Key Responsibilities:- Operations & Facilities Management- Project Management- Policy and Procedure Development- Security Systems Management- Administration Show less

  • Facilities Administrator

    Aug 2010 - Nov 2012

  • Workplace Coordinator

    May 2008 - Aug 2010

  • Support Representative

    Sept 2006 - May 2008
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  Al Stober Construction

  Nov 2013 - Dec 2015

  Assistant Property Manager
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  Al Stober Construction

  Jan 2017 - Feb 2018

  Commercial Property Manager

  As Commercial Property Manager for Al Stober Construction, my role involves collaborating with Building Managers, Accounting, Building Technicians, Development, Construction, and Tenants. My responsibility was to ensure smooth operations of a multitude of building sites across the Okanagan.Key Responsibilities:- Oversee Building and Site Operations- Tenant Relations- Writing and Enforcing Policies and Procedures- Move-Ins and Move-Outs- Vendor Management- Property Safety and Security- Emergency Response Show less

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  Hyper Hippo Entertainment

  Feb 2018 - Jan 2024

  My expertise is in driving efficiency, productivity, and success within a dynamic organization. I am highly skilled in evaluating and enhancing operational workflows, developing robust policies and procedures, managing change, fostering a collaborative team environment, and executing strategic and tactical plans. I am proficient in vendor management and budgetary oversight to ensure optimal resource allocation and financial success. I am committed to continuous improvement and achieving organizational objectives.Key Responsibilities:- Evaluate and enhance operational workflows to optimize efficiency and drive productivity across the organization.- Develop, implement, and monitor robust policies and procedures that ensure compliance, consistency, and effectiveness in day-to-day operations.- Play a pivotal role in managing organizational changes, facilitating smooth transitions, and promoting employee buy-in to drive successful outcomes.- Establish and maintain productive relationships with vendors, ensuring seamless coordination and maximizing the value they bring to projects.- Foster a trusting, inclusive, and supportive team environment that promotes collaboration, creativity, and high-performance.- Actively contribute to the setting of team goals, aligning them with the organization's strategic objectives to drive results and achieve success.- Develop comprehensive plans to enhance operational efficiency and increase productivity on both strategic and tactical levels.- Participate in the development and execution of financial and budgetary plans for new games, existing projects, and various departments, ensuring optimal resource allocation and financial success. Show less As a Workplace & Technology (Operations) Manager, my top priority is to support the company's operations by managing the workplace and facilities, IT systems, and ensuring our team members have the necessary tools and technology for effective operations. By nurturing a great work environment, I contribute to organizational efficiency. With a strategic mindset, I plan for the long-term requirements of our expanding team at Hyper Hippo, while also addressing day-to-day requests.Workplace Management:- Develop individual workstyle plans to optimize employee productivity- Space planning for new hires- Plan, prioritize, and manage maintenance activities and equipment upgrades- Research and recommend office supplies and equipment purchases- Ensure overall organization, cleanliness, security, and maintenance of company offices (Kelowna, Vancouver & Seattle)- Promote studio's green plan and encourage environmental footprint reduction- Manage Occupational Health & Safety Program and co-chair Health & Safety Committee- Vendor and contract managementIT & Security Oversight:- Manage and support IT strategy and initiatives- Create and oversee IT budget- Manage capital hardware and software expenditures and deployments- Ensure building security, including fob distribution and alarm access- Assist in the creation of IT policies and procedures, including cybersecurity policy development and maintenancePeople Leadership:- Mentor, coach, and develop direct reports- Facilitate goal-setting conversations and provide performance feedbackCommunication Coordination:- Oversee Slack and G-mail administration, including user management and group setup- Facilitate changes to the company website(s) as needed- Assist in executing internal and external communication plans Show less My top priority as the Office Manager at Hyper Hippo Games is to support the smooth operations of the company by managing facilities, overseeing IT systems, coordinating communication requirements, and event planning. With a focus on organizational efficiency, I nurture a positive work environment that our employees love. Collaborating with the operations team, I strive to provide exceptional value through the development and implementation of key metrics.Responsibilities:- Facilities Management- IT & Security Oversight- Oversee Studio Communications and Tools- Event Management and Social Responsibility Show less

  • Senior Operations Manager

    Jun 2022 - Jan 2024

  • Operations Manager

    Oct 2020 - Sept 2022

  • Office Manager - Kelowna | Vancouver | Seattle

    Feb 2018 - Oct 2020
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  Trinity Church

  Feb 2024 - Mar 2025

  Director, Operations and Administration

  My responsibilities lie in aligning operational excellence with organizational vision and values, serving as a connector between teams to ensure seamless execution. I excel in strategic planning, overseeing financial and administrative workflows, building and optimizing operational processes, and developing policies and procedures - all while fostering collaboration and driving results within a dynamic environment.Key Responsibilities:-Work with stakeholders across multiple disciplines, gaining buy in and building a cohesive vision for operational efficiency.-Mentor Operations and Administrative teams, fostering collaboration, accountability, and high performance.-Drive strategic planning and oversee operations across Food Services, Facilities, Events, IT, HR and Finance to align with organizational goals.-Develop and implement policies and procedures to streamline workflows, enhance productivity, and ensure compliance with governance standards.-Manage budgets, monitor financial performance, and lead the Finance Department to optimize resource allocation.-Analyze processes, implement improvements, and partner cross-functionally to ensure alignment with organizational vision and values. Show less

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  Freelance

  Apr 2025 - now

  Senior Operations Leader

  I work as a fractional Head of Ops - jumping in to untangle messy systems, drive complex projects, and help teams adapt to change. Whether it’s building better processes, leading a tool rollout, or getting operations aligned with growth, I bring calm to the chaos so you don’t have to.I’ve worked across industries, led teams, and partnered closely with founders, COOs, and project owners to move big things forward. I love taking ideas and turning them into real, repeatable systems that actually work. Show less