Divya Marie Rocha

Experience

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  Uber

  Nov 2015 - Feb 2016

  Community Operations Specialist

  Responsible for providing assistance to customers while ensuring compliance with the legal and ethical regulations of the company. • Provided customer support through emails and phone calls.• Helped in improving processes so as to optimize better customer experience• Maintained high quality in core work.• Worked on Zendesk, a customer service software and support ticket system.

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  Royal Gurkhas Institute of Technology

  Feb 2017 - Jun 2017

  Communications Officer

  • Developed content for weekly staff memos, monthly agent newsletters and other marketing collateral.• Liaised with the media and external stakeholders on events, everyday activities and news regarding students and the Institute.• Drafted Press releases for external communication.• Designed social media ad campaigns using Facebook and Google Ads.• Conceptualized content for social media and managed the company’s Hootsuite account in close collaboration with the marketing team.• Analyzed and calculated digital media ROI using Google Analytics and Facebook Insights.• Edited and wrote content for the April 2017 edition of the student magazine, Evolve. This task involved interviewing people, writing articles and clicking pictures.• Provided media coverage for student activities and field trips. Show less

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  United Nations ESCAP

  Aug 2017 - Nov 2017

  Public Information Intern

  As an intern at ESCAP’s Strategic Communications and Advocacy Section (SCAS), I helped and contributed to a range of strategic communications, public information and multimedia activities to raise the organization’s visibility. I worked on both external and internal communications projects with a strong focus on content writing and social media strategy. Apart from developing my skills in communications strategy, I also gained first hand experience in the functioning of the UN in the Asia Pacific region. Show less

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  Sandoz

  May 2018 - now

  As Senior Manager of Newsflow Operations at Sandoz, I drive the sourcing, organization, and implementation of relevant content across all channels for the Corporate Affairs team. Through close collaboration with subject matter experts, communications business partners, and key stakeholders, I ensure a robust and seamless newsflow and campaign management strategy that effectively communicates our brand's messaging and engages target audiences.I had the opportunity to also play a key role in the project management of communications for the Sandoz spin, ensuring alignment and facilitating a successful cascade of information and a great event. In addition, I developed and implemented a newsflow management tool that streamlined content sourcing and distribution across the team. This involved leading change management efforts and conducting team training to enhance efficiency and ensure adoption of the new processes. Show less My role with the Biopharma business unit focused on driving recognition of Sandoz' reputation within the Biopharma industry. I successfully executed product milestone press releases, worked on speaking opportunities for leaders and crafted captivating social media campaigns for key therapeutic areas, amplifying brand presence and engaging target audiences. I also led internal campaigns to ensure understanding of strategy and to inspire associates around the Sandoz' purpose, fostering a culture of alignment and enthusiasm Show less

  • Senior Manager Newsflow Operations

    Jan 2023 - now

  • Manager, Biopharma Communications

    Feb 2022 - Jan 2023

  • Manager, Global Communications Campaigns

    Apr 2020 - Feb 2022

  • Global Communications Graduate Trainee

    May 2018 - Apr 2020