Mohammad Shallouf

Experience

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  Abdul Latif Jameel - TOYOTA

  Oct 2009 - Mar 2010

  Sales Executive

  • Approach and assist new customers that enter the dealership lot.• Determine the needs of the customer by listening and asking questions.• Perform walk-around with customer and demonstrate features of suitable automobiles.• Effectively close automotive sales.• Ensure the customer understands the vehicle’s operating features, warranty and paperwork.• Maintain an owner follow-up system that encourages repeat business and referrals.• Reports to the sales manager regarding objectives, reviews, analyses, and planned activities.• Attends training and sales meetings offered by the dealership and manufacturers.• Review sales statistics and actions to determine how to better utilize time, plan more effectively, and improve sales. Show less

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  Majid Al Futtaim

  Dec 2011 - Jan 2012

  Information Technology Support Assistant

  • Implement, maintain and monitor all necessary hardware and networks to provide services to the company.• Oversee all operational services for corporate systems.• Responsible for the availability of IT systems and procedures to optimize the availability of services.• Plan, organize and manage IT regional staff, overall operations to ensure the stable and secure operation of the IT infrastructure.• Implement preventive and corrective solutions using the right tools.• Responsible for assisting the IT Manager to establish security strategies related to all IT infrastructures.• Supervise and coordinate regional resources and IT engineers. Show less

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  Majid Al Futtaim

  Jun 2012 - now

   Overall management, development and support of IT infrastructure and operations for 2 hypermarkets and 34 supermarkets at Carrefour Retail HO to meet business requirements and associated outcomes.  Providing strategic direction in spearheading and overseeing infrastructure operations, network systems, database administration, backup & recovery, telecommunications management & control, and IT assets. Displaying strong project management acumen to support IT implementations and other business-related projects, such as network configuration, software/hardware implementation, database management and IT emergency recovery. Supporting the development and implementation of IT Service Desk across the organization to maintain an oversight of all incident reports, service requests, change notifications and other relevant communications. Offering technical leadership and route map to the Carrefour network in coordination with front and back office teams to integrate new systems, maintain databases, set up networks/POS systems, and install equipment onsite. Developing and maintaining documentations for IT operations, such as departmental policies, IT procedures, disaster recovery plans, and technical reports to ensure consistency, efficiency and standardization. Accountable for collaborating with major business partners and vendors to execute new retail solutions, maintaining oversightof SMA and POS operations, and staying compliant with applicable laws and regulations Show less  Successfully improved the full spectrum of IT operational processes, established and developed new Carrefour supermarket sites, provided comprehensive IT support to 75+ stores, and implemented new policies and other IT-related initiatives. Led the development of IT strategies, policies, and procedures by evaluating organization outcomes, identifying problems, discovering emerging trends and anticipating future requirements. Displayed proven expertise in Incident, Problem and Change Management to effectively manage the lifecycle of all incidents, minimize IT disruptions and restore services immediately. Executed effective approaches to improve team efficiency, productivity and performance through continuous training and development which led to eliminate work silos, boost employee morale and improve knowledge sharing. Stayed abreast with the latest development and changes of the most up-to-date technologies; recommended innovative. solutions and spearheaded its implementation across the multiple stores to meet business and systems requirements. Show less

  • Information Technology Operations Manager

    Aug 2018 - now

  • Information Technology Support Manager

    Jun 2012 - Aug 2018