Louis Brehm

Experience

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  United States Navy

  May 1996 - Apr 2010

  U.S. Navy Independent Duty Corpsman

  Led and managed staff teams across numerous departments including Administration, Medical and Navigation. Served in various capacities as an Enlisted Recruiter, Retention and Career Counselor, and Customer Service and Patient Liaison representative. Directed and supported a broad range of functions including staff training, organizational planning, logistics, needs assessment and customer support. Supported individual development and enhanced the prospects of enlisted personnel via utilization of educational and career school packages. Maintained accurate and up-to-date records, conducted trend analysis, produced monthly reporting, and supported various office initiatives and special projects. Key Contributions:• Utilized a consultative sales method to continuously surpass monthly recruitment targets (125% vs. goal); received the ‘Gold Wreath Award’ six times in recognition of achievements. • Achieved a personnel retention rate of 90% and demonstrated total success in placing all personnel to their desired trade school program. • Assumed role of Customer Service and Patient Liaison representative from predecessor, subsequently • decreasing complaint rates by 75%.• Successful oversight and management of Medical Department supplies with a quarterly budget of $50K; achieved cost savings of $3,000 per quarter through implementation of a Guaranteed Returns Program for expired medications. • Delivered exceptional customer service within a medical clinic to attain a 97% customer satisfaction rate. Show less

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  Excella Education Inc.

  Feb 2010 - May 2015

  Marketing Manager - Private Tutor International Education

  Develop and contribute to numerous product launches and marketing campaigns while delivering exceptional client satisfaction. Ensure cost and yield targets achieved in line with organizational targets. Lead training efforts and technical curriculum development for call center staff members. Define knowledge sharing processes to enable rapid and effective communications across product teams, stores, service centers and the marketing department. Key Contributions:• Successfully identified, developed and reimaged the most effective service model for product and sales support, with utilization across phone and chat platforms. • Expanded US based school participation by double and increased international partnerships by 150%; achieved a 70% increase in international student enrollment. • Supported planning and implementation of a summer English Immersion program and winter Short program within several private schools in the US; support development of a sister school program between US and Chinese schools. • Continuously identify and implement enhancements in areas of process, policy, operations, technology, training and tools across numerous platforms, including CSS and chat. Show less