Giannis Karakasis

Experience

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  TEDxNKUA

  Oct 2018 - Sept 2020

  • Co Curator & Production Manager

    Jun 2019 - Sept 2020

  • Coordinator Of Volunteers

    Nov 2018 - Jun 2019

  • Sales Coordinator

    Oct 2018 - Jun 2019
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  IBM

  Feb 2021 - Jul 2022

  At IBM Global Transformation Services, I have accumulated a diverse skill set and experience in the following key areas:- Proficiency in Salesforce Platform Development with a focus on Service, Sales, Experience Cloud, and Knowledge Management, delivering tailored solutions to clients.- Expertise in Data Modeling and Data Architecture, actively contributing to the design and implementation of data and workflows within Salesforce, customized to meet the unique needs of each client.- Proficient in Reporting & Visualization, utilizing Salesforce tools and Tableau to provide clients with insightful data-driven insights.- Coordinated End-User Training sessions and materials to ensure a seamless transition for clients adopting new tools and technologies.- Managed User Acceptance Testing (UAT) for projects within the Insurance and Retail sectors, guaranteeing the quality and functionality of deliverables.- Contributed as a Recruiter for our team's internship programs, identifying and nurturing talent to drive growth and innovation within the organization.In addition to these experiences, I hold certifications as a Salesforce Certified Administrator and a Salesforce Certified Platform App Builder, validating my proficiency in the Salesforce ecosystem Show less

  • Salesforce Package Consultant

    Aug 2021 - Jul 2022

  • Junior Salesforce Consultant

    Feb 2021 - Aug 2021
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  Greek Army

  Sept 2022 - Jun 2023

  Private

  Mandatory military service for all male, adult, Greek citizens with duration of 9 months. Receiving basic military training & a specific specialty. Honorably discharged with the rank of lance corporate.Service ending date: June 2023

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  IBM

  Jun 2023 - Mar 2024

  Salesforce Package Consultant

  At IBM Consulting, I rejoined the team as a member of the Associate Program, where I have had the opportunity to contribute significantly to the organization's success. In my current role, I am responsible for a wide range of critical tasks, including:- Conducting thorough business analysis of key processes and implementing solutions on Salesforce Sales Cloud to drive efficiency and productivity.- Effectively translating complex business requirements into actionable tasks for the development team, ensuring a seamless and agile development process.- Engaging with clients in a consultative capacity, offering best practices and strategic insights to optimize their Salesforce platform utilization, with a focus on consulting Salesforce's Vlocity feature for industry cloud and energy and utilities applications.- Seamlessly integrating various systems for streamlined order and data management, contributing to improved operational efficiency.- Playing a vital role in training end users and CRM teams, facilitating a smooth transition into new systems and processes.- Preparing comprehensive training materials to ensure successful customer transformation projects and support continuous learning.- Overseeing User Acceptance Testing (UAT) and System Integration Testing (SIT) processes, including the preparation of user test cases and scenarios.As part of the Associate Program, I've undergone rigorous training, including enterprise design thinking and agile methodologies, enabling me to approach challenges with innovative and adaptive solutions. Show less

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  Cognity

  Apr 2024 - now

  Salesforce Consultant