Widaad Jacobs

Experience

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  Medcare24

  Jan 2004 - Jan 2005

  Marketing

  Research marketing

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  Truworths

  Jan 2006 - Jan 2009

  Front desk operator

  Customer serviceMeeting sales goalsClosing skillsTerritory managementProspecting skillsSelf-confidenceProduct knowledgePresentation skillsClient relationshipsMotivation for salesEnsure high levels of customer satisfaction through excellent sales serviceMaintain outstanding store condition and visual merchandising standardsMaintain a fully stocked storeAscertain customers’ needs and wantsRecommend and display items that match customer needsWelcome and greet customersManage point-of-sale processesActively involve in the receiving of new shipmentsKeep up to date with product informationAccurately describe product features and benefitsFollow all companies policies and procedures Show less

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  Slickchics Beauty studio cc

  Dec 2010 - Jun 2012

  Chief Executive Officer

  ResponsibilitiesOversee daily salon operationsHire and train beauticians, as neededOrganize employees’ shifts, considering peak times and seasonalityOrder beauty products and replenish stock Arrange for regular maintenance services for all equipmentApply hygiene practices across all beauty stationsEnsure all beauty treatments meet high quality standardsMaintain staff records, including salaries and working schedulesPromote services, products and discounts on social mediaReceive payments from clients and track all transactionsKeep updated records of costs and revenues (e.g. daily, monthly and quarterly)Run online competitions and offer discount packages to attract new customers Show less

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  Thelifeofmisshoney/That's Cape Town

  Jan 2012 - Jan 2013

  Freelance blogger/Writer

  As a Cape town socialite I attend many events and always stay updated with whats happening in and around Cape Town which has led me to starting Thelifeofmisshoney which is not only based on my personal reviews on events, restaurant reviews and my life in general. Its about promoting businesses and shedding light on service and life in general, Thats Cape Town is an online Cape Town magazine which i write for as well.

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  Bruce's Spares

  Jan 2013 - Nov 2013

  Receptionist/P.A

  Processing of Sales OrdersImporting and exporting parts from Germany Managing front desk, including receptionSocial mediaTelephonic customer callsOrganising large amounts of stock Marketing support for sales team: management, reps and agentsOverseeing two branchesLiaising and recruiting Client quotations and follow upCompiling presentationsManaging stock of marketing materialOffice AdministrationDistribute Debtors statements and follow up collectionsPastel knowledge Managing switchboard Show less

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  Carlton Hair International

  Dec 2013 - Dec 2014

  Salon Co-ordinator

  Answered phone calls while handling walk-ins and existing appointmentHandled high conflict customer service concerns ensuring 100% customer satisfaction and easing customer tensionReconciled daily cash reports and balancing all monthly revenue contributing to truer financial reports while using accounting skillsMaintained inventory while supporting sale prices, costs and mark up while balancing purchase ordersFacilitated communication between vendors and buyers to support negotiation of purchase order termsScheduled appointments for up to 14 stylists on availability and customers' needs.Reconciled end-of-day income with bank depositsOpened and closed the store which entailed, running reports for the day and locking up etc. Show less

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  One&Only Resorts

  Dec 2014 - Jan 2021

  Assisted in creating service protocols and efficient daily operationsAttend monthly spa meetings and ongoing ESPA training sessionsMaintain spa therapist area, clean and stock treatment roomsReview arrival lists to welcome guestsAttend to special guests (e.g. VIPs) and answer their inquiriesProvide information about amenities, area and venues and promote servicesResponsible for opening and closing the spa as per standard operating proceduresAcknowledge and greet customers who enter and leave spa facilitiesPerform responsibilities of providing detail descriptions of spa packages, treatments, discounts, services, promotions and features of facilitiesHandle tasks of responding to guest queries and providing excellent guest servicePerform responsibilities of maintaining a clean, safe and well-organized working environmentAnswer all telephonic and email guest and hotel relation correspondencePromote and maintain highest level of service that meets customer satisfactionPerform other job related duties as assigned etc. Show less As a dedicated Spa Therapist with a strong background in providing exceptional customer service at a five-star level, I am passionate about creating memorable experiences for clients that leave them eager to return. I excel in maintaining an immaculate treatment environment, ensuring that every detail is attended to, from the cleanliness and organization of the spa to the preparation and presentation of the treatment rooms. I prioritize punctuality and readiness, always arriving well in advance to ensure a smooth start to my shift. My flexibility and adaptability allow me to meet operational needs with ease, whether it's adjusting to shift changes or extending hours when required. I am well-versed in all treatments offered, staying informed about current promotions and actively participating in all aspects of spa operations, from assisting guests to managing inventory and maintaining high standards of cleanliness. I believe in fostering teamwork and a positive work environment, always supporting my colleagues to achieve the spa's goals and objectives. My hands-on experience in a variety of massage, face, and body treatments, coupled with a customer service-oriented approach, ensures that I deliver results that align with company standards. I am committed to following established procedures and guidelines, maintaining accurate records, and continuously striving to exceed client expectations. Qualifications: - Certified and qualified Spa Therapist - Proven track record in retail and rebooking sales - Proficient in English, both written and verbal - Positive, flexible attitude with a strong focus on customer service Show less

  • Spa Coordinator

    Dec 2014 - Jan 2021

  • Spa Therapist

    Dec 2014 - Jan 2021
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  Pro Spa

  Jan 2020 - now

  Spa Director / Spa Therapist

  1) Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.2) Plan or direct spa services and programs.3) Train staff in the use or sale of products, programs, or activities.4) Assess employee performance and suggest ways to improve work.5) Check spa equipment to ensure proper functioning.6) Coordinate facility schedules to maximize usage and efficiency.7) Develop staff service or retail goals and guide staff in goal achievement.8) Establish spa budgets and financial goals.9) Inventory products and order new supplies.10) Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.11) Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.12) Recruit, interview, or hire employees.13) Respond to customer inquiries or complaints.14) Schedule staff or supervise scheduling.15) Verify staff credentials, such as educational and certification requirements.16) Develop or implement marketing strategies.17) Direct facility maintenance or repair.18) Maintain client databases.19) Participate in continuing education classes to maintain current knowledge of industry.20) Schedule guest appointments.21) Sell products, services, or memberships.22) Product partner liaising 23) Hosting Spa Events 24) Spa Photography & Videography Director 25) Laundry correspondence and stock count Show less