Claudiu Ionescu

Experience

• 

  S.C Grand Business Advertising S.R.L

  May 2009 - Jun 2011

  Area Sales Manager

  I had to establish meetings with the owners and take professional photos of their properties, afterwards i had to convince the owner to buy a bigger advertising package.The most notable achievements was my client portfolio including important real estate residential compounds and exceeding my target by 120%.Car, Phone, Notebook.

• 

  Autonom Group

  Mar 2012 - now

  -Oversee Daily Operations, ensure efficient service delivery and high customer satisfaction.-Fleet Management, maintain vehicle availability and condition, including scheduling regular maintenance and repairs.-Inventory, Manage vehicle inventory, including tracking vehicle usage and ensuring compliance with safety standards.-Hiring and Training, Recruit, train, and supervise staff members, including rental agents and maintenance personnel.-Scheduling, create and manage employee schedules to ensure adequate staffing during peak times.-Performance Reviews, conduct regular performance evaluations and provide feedback to staff.-Handle Customer Inquiries, address customer questions, concerns, and complaints effectively to maintain satisfaction.-Ensure Compliance, verify that all rental agreements comply with company policies and legal regulations.-Budget Management, develop and manage budgets for the agency, focusing on cost control and maximizing revenue.-Financial Reporting, analyze financial performance metrics and prepare reports for upper management.-Revenue Management, implement strategies to improve profitability through pricing adjustments and promotional campaigns.-Performance Analysis, monitor key performance indicators (KPIs) to identify areas for improvement.-Process Improvement, develop and implement operational strategies to enhance efficiency and customer service.-Collaboration with Departments, coordinate with marketing, sales, and other departments to align on business goals.-Regulatory Compliance, ensure adherence to all safety policies and legal requirements related to vehicle rentals.-Vendor Relationships, manage relationships with vendors for vehicle maintenance, supplies, and services.-Documentation Management, oversee the management of rental agreements, invoices, and other necessary paperwork.-Meeting Participation, attend various meetings to discuss operational strategies, budget reviews, and employee training needs. Show less - Ensures the methodical carrying out of administrative duties.- Manages the relationship with the National Company Bucharest Airports.- Communicates constantly with suppliers, customers and other employees to ensure the flow of activities in optimal conditions.- Communicate with all branches to ensure the efficient coordination of an information flow.- Collaborates with suppliers in order to provide customers with qualitative and quantitative services in a timely manner- Coordinates the process of car rentals.- Coordinates the technical part and the car park.- Manages information transmitted by e-mail or telephone both externally (customers, suppliers, etc.) and internally (colleagues from other branches, management, etc.)- Verification of all bills related to the agency.- Supervisory mode in the care of colleagues and agency reflecting the information and image of the company.- Supervises and coordinates the team of customer care agents.- Training of new employees at the customer care agent position.- Partially coordinates and offers support in financing and operational areas.- Reports and checks expenses between agents in internal systems and keeps expenses control.- Checks the monthly centralization of the agency.- Identifies and maintains the connection with all the suppliers of the agency.- Verification of orders, schedules and payments for local suppliers. Show less

  • Agency Director

    Jan 2020 - now

  • Branch Manager

    May 2016 - Jan 2020

  • Rental Sales Agent

    Mar 2012 - May 2016