Chantell Pedraza

Experience

• 

  FYE Music Store

  Mar 2002 - May 2003

  Sales Associate

  As a Sales Associate at FYE, I was responsible for providing exceptional customer service while helping customers find the products that best suited their needs. I played a key role in organizing inventory, setting up visually appealing displays, and ensuring the store maintained a clean and welcoming environment for all customers.Key Responsibilities:✅ Customer Service & Sales Support: Provided personalized service by assisting customers in finding products, answering questions, and offering recommendations based on individual preferences.✅ Inventory Management & Organization: Organized and priced new merchandise, ensuring the store’s product offerings were well-stocked, accurately priced, and easy for customers to find.✅ Display Setup & Merchandising: Set up visually engaging product displays to attract customers and promote new releases or promotions, enhancing the overall store atmosphere and sales.✅ Store Maintenance: Maintained a clean and organized store environment, ensuring shelves were neat and products were properly showcased.By offering excellent service and contributing to the store’s presentation and product organization, I helped enhance the shopping experience and drive sales. Show less

• 

  Florida International University

  Aug 2002 - Jul 2004

  Cataloger

  As a Cataloguer at FIU Library, I was responsible for managing the processing and organization of new materials to ensure efficient access and availability for library patrons. I played a key role in maintaining the integrity and organization of the library’s collection by cataloging new books, periodicals, and other resources.Key Responsibilities:✅ Book Processing & Cataloging: Processed new books into the library system, ensuring that all materials were properly cataloged, labeled, and integrated for easy access by students and faculty.✅ Periodical Organization: Managed the incoming periodicals, organizing and labeling them for efficient storage and retrieval, contributing to a well-organized and accessible library collection.✅ Database Maintenance: Ensured accurate and up-to-date records in the library’s cataloging system, improving the efficiency of library searches and resources for users.By maintaining the organization and accuracy of library materials, I helped create a more efficient and accessible experience for students, faculty, and staff. Show less

• 

  Starbucks

  Aug 2004 - Jan 2017

  As a Store Manager at Starbucks, I led the overall operations of a high-volume store, ensuring exceptional team performance, financial success, and customer satisfaction. Through strategic leadership, I developed business plans, optimized store operations, and fostered a culture of excellence that drove growth and efficiency.Key Achievements & Responsibilities:✅ Leadership & Talent Development: Hired, mentored, and supervised a team of 30+ partners, fostering a strong, high-performing workforce. Served as a Certified Manager Trainer, exporting talent across the district and developing future leaders.✅ Operational & Financial Performance: Successfully opened a Drive-Thru store in 2014, generating $1M in its first year. Consistently met 9/9 performance metrics—the only manager in the district to achieve this milestone.✅ Customer Experience & Quality Control: Maintained customer satisfaction and product quality by holding partners accountable and inspiring the team to exceed expectations. Managed store safety and security to ensure a seamless and welcoming environment.✅ Strategic Growth & Business Development: Developed and implemented business plans to maximize sales growth. Utilized management tools and financial reports to analyze trends, identify opportunities, and drive profitability.✅ Community Engagement: Regularly participated in quarterly community events, strengthening local relationships and Starbucks' brand presence.Through strong leadership, operational expertise, and a passion for developing teams, I consistently delivered results that drove store success and contributed to the overall growth of the district. Show less As an Assistant General Manager at Starbucks, I played a key role in the successful opening of a new Drive-Thru store, contributing to its operations, training, and development. I collaborated closely with the Store Manager to establish efficient processes and ensure smooth day-to-day operations, while driving exceptional customer experiences.Key Responsibilities:✅ Store Opening & Operational Support: Assisted in the opening of a new Drive-Thru location, overseeing the implementation of operational procedures, staff training, and store maintenance to ensure efficiency from day one.✅ Team Development & Training: Participated in staff hiring and training, helping to develop and refine training programs that built strong, knowledgeable teams capable of delivering top-tier service.✅ Customer Relationship Building: Fostered strong relationships with customers, coaching them on promotions and sales techniques to boost engagement and drive store sales.✅ Process Improvement: Identified and developed efficient operational processes to enhance store performance and streamline daily tasks, ensuring a smooth and productive environment for both customers and staff.By helping launch and manage a high-performing store, I contributed to building a strong foundation for long-term success and growth while ensuring a consistent, high-quality customer experience. Show less As a Shift Supervisor at Starbucks, I was responsible for overseeing daily store operations during my shifts, ensuring a seamless customer experience and smooth team performance. I worked closely with the Store Manager and Assistant General Manager to execute operational procedures, coach partners, and maintain high standards of service and product quality.Key Responsibilities:✅ Operational Oversight: Assisted the Store Manager with daily store operations, including opening and closing duties to ensure a clean, safe, and efficient environment.✅ Team Coaching & Development: Coached partners on beverage production, quality standards, and customer service to maintain high performance and consistency across shifts. Provided ongoing support and feedback to ensure team members' growth and alignment with Starbucks' values and standards.✅ Customer Experience & Service Excellence: Ensured that each customer received a personalized, high-quality experience by overseeing service flow, addressing customer concerns, and fostering a welcoming atmosphere.✅ Team Leadership & Support: Managed shift operations, delegated tasks, and maintained high team morale, ensuring efficient communication and collaboration among team members to meet store goals.Through strong leadership, operational support, and a commitment to customer satisfaction, I helped ensure smooth daily operations and consistently delivered the Starbucks experience to our customers. Show less As a Barista at Starbucks, I provided exceptional customer service by delivering a friendly and efficient experience to every customer. I crafted high-quality beverages, maintained a clean and organized work area, and ensured that each customer’s needs were met with warmth and professionalism.Key Responsibilities:✅ Customer Service Excellence: Delivered personalized service by engaging with customers, taking orders, and ensuring a positive experience that reflected Starbucks’ commitment to quality and service.✅ Beverage Preparation & Quality Control: Prepared a wide variety of beverages, ensuring consistency and quality with every order. Followed all recipes and guidelines to maintain the high standards Starbucks is known for.✅ Workplace Cleanliness & Organization: Maintained a clean, organized, and safe work environment by regularly sanitizing equipment, organizing supplies, and ensuring that all health and safety regulations were met.✅ Team Collaboration: Worked closely with team members to ensure efficient service flow, smooth operations, and that customers received their orders in a timely manner.By delivering excellent service, maintaining a high standard of beverage quality, and keeping a clean work environment, I contributed to the overall success of the store and the satisfaction of our customers. Show less

  • Retail Store Manager

    Mar 2007 - Jan 2017

  • Assistant Manager

    Dec 2005 - Mar 2007

  • Shift Supervisor

    Jan 2005 - Dec 2005

  • Barista

    Aug 2004 - Jan 2005
• 

  Lakes & Country General Ins

  Jan 2016 - Jul 2017

  Administrative Assistant

  As an Administrative Assistant at Progressive Insurance, I provided high-level administrative support to the President of a local branch, ensuring smooth day-to-day operations and efficient office management. I played a key role in organizing workflows, enhancing customer relations, and training staff on new systems.Key Responsibilities:✅ Executive Support: Managed administrative tasks for the President, including scheduling, correspondence, and office coordination to optimize productivity.✅ Office Organization & Efficiency: Reorganized the filing system, ensuring all records were accurately updated, maintained, and easily accessible for streamlined operations.✅ Customer & Communication Management: Answered and transferred calls professionally while building strong relationships with customers to enhance their experience and satisfaction.✅ Training & Process Improvement: Assisted in training new employees on updated systems and workflows, helping the team adapt to new technologies and operational procedures.Through organization, attention to detail, and proactive problem-solving, I contributed to a more structured and efficient office environment, supporting both leadership and customer service excellence. Show less

• 

  Commercial Flooring Solutions

  Jul 2017 - Dec 2017

  Assistant Operations Manager

  As the Assistant Operations Manager in the commercial flooring industry, I played a key role in ensuring seamless business operations, exceptional customer service, and efficient project execution. I collaborated closely with the Operations Manager, ES Team members, and Technicians to deliver high-quality service, exceeding client expectations through strategic planning and strong operational oversight.Key Responsibilities:✅ Client & Vendor Relations: Managed new and existing client scheduling, maintained service agreements through proactive communication, and nurtured strong vendor relationships to stay current on product offerings that supported business needs.✅ Operations & Administrative Management: Oversaw all office administrative activities to ensure smooth facility operations. Coordinated day-to-day logistics, scheduling, and workflow management to optimize efficiency.✅ Team Leadership & Development: Trained, mentored, and built high-performing teams that aligned with company goals and ethical standards. Led team-building initiatives to foster a positive work culture and enhance employee morale.✅ Payroll & Compliance: Researched and processed payroll, resolved discrepancies, and ensured accurate submissions through human resources and corporate payroll systems.✅ Project Management: Led major installation and renovation projects from inception to completion, ensuring quality, timeliness, and adherence to industry standards.By integrating strong leadership, operational efficiency, and customer-focused strategies, I contributed to the company’s success in delivering top-tier commercial flooring solutions. Show less

• 

  Copart

  Dec 2017 - Jul 2019

  Assistant General Manager

  As an Assistant General Manager at Copart Auto Auctions, I played a vital role in overseeing the planning, organizing, leading, and controlling functions of the office to ensure operational efficiency and profitability. I worked closely with the General Manager to drive business performance, maintain compliance, and enhance customer satisfaction through a deep understanding of Copart policies and industry best practices.Key Responsibilities:✅ Leadership & Team Management: Led office staff to meet budget, revenue, and customer satisfaction goals. Provided clear direction, conducted staff meetings, and assisted in hiring, training, and developing employees to align with company standards.✅ Customer & Stakeholder Relations: Built and maintained relationships with members and sellers, ensuring high customer satisfaction and seamless auction experiences. Addressed customer concerns and implemented solutions to improve service.✅ Operational Oversight: Assisted in managing daily operations, including ordering supplies, handling employee reviews, recognizing staff achievements, and resolving customer and employee issues. Conducted facility audits to ensure compliance with county, state, EPA, and OSHA regulations.✅ Financial Management: Oversaw profit & loss (P&L) statements, reviewed revenue and costs monthly to identify growth opportunities, and managed office cash receipts and petty cash drawer to maintain financial accuracy and security.Through strategic leadership and a commitment to operational excellence, I helped drive efficiency, team performance, and business growth while ensuring a safe and compliant work environment. Show less

• 

  GreenSavers

  Jan 2022 - now

  Internal Project Coordinator

  As an Internal Project Coordinator at GreenSavers, I play a key role in optimizing project workflows and ensuring seamless execution of energy efficiency initiatives. I manage internal operations, streamline communication between teams, and oversee scheduling to keep projects on track and aligned with company goals.My responsibilities include coordinating resources, tracking project progress, and implementing process improvements that enhance efficiency and customer satisfaction. I work closely with cross-functional teams, vendors, and stakeholders to ensure timely and successful project completion while maintaining compliance with industry standards.With a strong background in organization, problem-solving, and customer service, I contribute to GreenSavers' mission of delivering sustainable, high-quality home performance solutions. By balancing strategic planning with hands-on execution, I help drive operational excellence and continuous improvement within the company. Show less

• 

  Obsidian Pulsivity Productions

  Oct 2024 - now

  Vibe Curator & Producer

  As the Founder and Vibe Curator of Obsidian Pulsivity Productions, I am dedicated to creating immersive, community-driven events that celebrate self-expression, movement, and alternative culture. Our mission is to provide safe, alcohol-free spaces where individuals can connect, explore, and experience the power of music, dance, and artistic expression in an inclusive environment.I oversee all aspects of event production, from conceptualization to execution, ensuring that every gathering is a transformative experience. This includes venue coordination, talent curation, marketing strategies, and logistics management. With a strong focus on community engagement, I build relationships with artists, performers, and local organizations to foster a thriving, supportive network.At Obsidian Pulsivity Productions, we specialize in goth ecstatic dance, alternative events, and workshops that blend sensuality, movement, and underground culture. My role is to craft experiences that inspire, empower, and bring people together in a space where they can be unapologetically themselves. Show less