Robert Hyberger

Experience

• 

  DST Systems

  May 1992 - Sept 2014

  Responsible for managing the enterprise project priority list, including requirements gathering for individual projects, business analysis, application analysis and project documentation. Deliver project presentations and project status to Governance. Accountable for R&D and confirmation of testing on individual platforms and implementation to production environment. Prepare, forecast and maintain DST’s retirement custodian, First Trust Retirement's budget. Led multiple projects for integrated print and electronic statement mailings working with DST marketing department. • Managed enterprise project priority list with over 40 projects and $250k in resources to complete projects. • 95% on time delivery of projects (5% due to programming issues) and 100% on budget• Met and exceeded budgeted revenue of $1 million in first year• Went from zero to 75,000 accounts in first year with 15 client signing contracts Show less Led a team of 13 client relationship associates in the day-to-day support of over 30 business clients as related to system functionality and troubleshooting. Responsible for constant client interaction working on their expectations and end results. Led Extract, Transform and Load (ETL) for 15 client conversions to DST's system. Client sponsored project management and business analysis. Ad hoc and scheduled reporting for over 30 clients on 3 platforms via SQL, easytrieve, SPUFI, and mainframe processes, and monitoring delivery through NDM, FTP, email. Relationship management with print vendor DSTO and assisted in data-feed issues and on statement designing of checks, statements and their daily production. Part of traveling team at DST out-selling services to alternative investment clients.• Number One placement (top score) on Engagement Survey 2011 throughout DST managers Show less

  • Senior Project Manager at DST Systems

    Aug 2013 - Sept 2014

  • Client Relationship Manager

    Apr 2008 - Jul 2013

  • Client Service Administrator

    Mar 1992 - Mar 2008

  • Client Service Supervisor

    Jun 2000 - Feb 2002

  • Various Progressive Positions

    May 1992 - May 2000
• 

  Velociti Inc.

  Mar 2015 - now

  Project Manager

  • Contribute to Velociti's success in achieving smart number goals relative to revenue & profitability• Proactively contact each assigned account at least monthly• Overall customer satisfaction based on direct customer feedback• Develop strategies to address market trends and potential strategic alliances• Participate in internal strategic planning meetings with exec team• Establish key customer relationships with strategic interaction, building strong rapport and trust with key decision makers• Attend and participate in regular meetings with VP/GM, VP Fleet Operations and Director of Fleet operations to discuss lead to opportunity progress, account status, large projects, and profitability. Show less