RAJESH S

Experience

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  Firstsource Solutions Ltd.

  May 2010 - May 2011

  Customer Service Associate
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  Just Dial Ltd.

  May 2011 - Mar 2012

  Information Retrieval Officer
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  Compass Global Services

  May 2012 - May 2023

  Operations Supervisor/ Team Lead

  • Managed the USA division's Ocean Export, Import, and Freight Forwarding operations.• Oversaw Operations, Documentation, and Pricing department for US Ocean exports, including sales quotations and routing.• Negotiated rates with shipping lines and transporters to optimize profitability and establish strong partnerships.• Represented the organization in meetings with shipping lines, truckers, and service providers, leading a 5-member team handling 300 TEUs monthly.• Coordinated with various stakeholders, including shippers, customers, agents, and terminal operators, managing special equipment and diverse shipments.• Orchestrated booking requests, liaised with truckers, and maintained a comprehensive trucking company database.• Managed full-truck, Less-than-truck, and container drayage shipments through third-party transporters, ensuring precise export declarations and shipping instructions.• Evaluated Statements of Accounts from shipping lines, facilitated timely payments and managed rate filings with the Federal Maritime Commission (FMC).• Collaborated with sales teams during visits to the USA, engaging with shipping lines, trucking sales, consolidators, and potential customers.• Monitored the supply chain, managed logistics functions, and handled Air Freight shipments from the USA.• Assessed team performance, provided feedback, and organized targeted training sessions.• Prepared and presented status reports for informed decision-making by senior management and stakeholders. Show less

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  Mesindus Ventures Limited (Qalara), A Subsidiary of Reliance Group

  May 2023 - Feb 2024

  Ocean Freight Manager

  • Led the Ocean Export Operations team, specializing in E-commerce shipments for an Indian exporter.• Manage sea freight movements (FCL & LCL) from India to the US, UK, and Australia.• Handle RFQ/rate quote requests from major Indian seaports and ICD locations.• Negotiate rates with Shipping lines, Freight forwarders, Transporters, and CHA.• Calculate Duties and Taxes for DDP shipments and secure certifications.• Supervise export customs formalities with assigned CHA.• Review duty drawback benefits, RoDTEP, and RoSCTL claims.• Analyze Estimate vs. Actual Freight Charges, duties, Taxes, and provide variance reports.• Maintain TAT data, preparing performance reports.• Oversee export procedures, including Shipping bills, Shipping Instructions, Form 13, CLP, BL release, COO issuance, and AMS/ISF filing.• Managed DDP/DDU shipments, including customs clearance in multiple countries.• Estimate monthly expenses and submit expense provision reports.• Maintain the Shipment tracker database for status updates.• Plan logistics activities, including Origin transportation, CHA, and Logistics Service Provider selection.• Analyze forecast reports to review upcoming shipment requirements.• Monitor insurance certificates and Claims processing.• Capture Duties & Tax data for system compliance.• Interact with international customers, quoting Ocean freight rates.• Manage vendor bill approval, evaluate Accounting statements, and ensure timely payments.• Handle cross-trade operations to the USA and Australia.• Prepare shipment-wise reports for freight charges, duties, and taxes.• Represent the organization in meetings with Logistics Service providers.• Conduct Root Cause Analysis (RCA) and recommend improved SOPs for process enhancement. Show less

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  Invensis Technologies

  Feb 2024 - now

  Project Manager

  Freight Forwarding, USA & CANADA Import, Export, Domestic Operations & Pricing