Hazel Smyth , PMP®

Experience

• 

  Cafè am Markt

  Jan 1994 - Aug 1995

  Service Assistant – Café am Markt, Germany

  Customer service, business accounts and salaries, in Café/Bar, at same time as Marketing assistant role above

• 

  Dambach-Werke GmbH

  Jan 1994 - Aug 1995

  Marketing Assistant – Dambach Werke Traffic Management, Germany January

  University work placement. Competitive analysis, printing, sales, translations, database and graphics creations

• 

  Royal Bank of Scotland Business

  Aug 1996 - Jan 1997

  Assistant Auditor – Royal Bank of Scotland

  • Ensured compliance with Company audits, customer audit letters, services, customer contact and employee education

• 

  IBM

  Feb 1997 - Mar 2009

  • Removed/setup access, as Global Access Lead for Lenovo manufacturing and PC transitions ; 600 employees, 250 applications• Delivered cross border and reporting solutions, within Business Analyst role • Complied with 35 audits, as Audit lead on SAP Production deployment and SAP upgrades ; SOX, BVQI, SACA, ASCA • Delivered e-commerce improvements, deployed 100% of Europe customers, exceeding use targets with EDI and B2B • Delivered fulfilment solutions as German Account Manager with 23 external Partners ; order/account management, claims Show less

  • IT Professions Lead

    Nov 2008 - Mar 2009

  • IT Project Manager - Europe

    Jun 2005 - Nov 2008

  • Global Project Lead, Analyst, Audit Lead, German Account Manager

    Feb 1997 - Jun 2005
• 

  IBM

  Mar 2010 - Jun 2024

  • Global Government Regulatory compliance Program Manager. Also Scrum Master, Application owner, Event Manager• Delivered Government Legal/VAT projects ; 60 projects, 30 countries, 400 stories since 2020, IT compliance, avoiding penalties• Deployed new SAP Tax reporting and Labour Claim solutions ; 60 and 5 countries each, removing manual solutions/legacy apps• Ensured Stakeholder Management/KPI reporting ; 30+ global leads per project, Exec/scrum reviews, RAID/blocker removal• Improved efficiency as Scrum Master with IT Access Squad 2018/19 ; stand ups, retro’s, capacity, metrics, velocity, kanban• Complied with IT/ISO standards as Application Owner from 2021 ; 25 assessments, GDPR, data privacy, data management, vulnerability scanning, cloud storage move, architecture, procedures, access controls and sunset planning• Delivered monthly global education/info share events on hot topics/projects ; 45 events since 2020, each with 2.5K invitees• Produced new company Agile templates ; downloads/usage within Chief Information Office, as Agile Academy Champion• Mentored many Leads in Agile Project Management and careers and coached intern students during work placements Show less • Delivered ready state code, with 30 projects, including SAP/legacy application upgrades, SAP CBS, EURO, VAT, eInvoicing• Ensured code readiness with over 80 applications, over 100 testers, also working with Lenovo and Nokia• Covered planning, readiness, resource, data, scenarios, execution, reporting, defect management ; Unit, Auto, QA, E2E, User test• Ensured global compliance with new Hazardous materials labelling with manufacturing, distribution and external carriers• Note : Maternity Leave March 2009 – March 2010 and September 2011 – September 2012 Show less

  • IT Project Manager/Programme Manager - Global

    Jan 2016 - Jun 2024

  • Global Test Manager

    Mar 2010 - Jan 2016
• 

  Mearns Kirk Helping Hands

  Oct 2024 - Mar 2025

  Voluntary work

  • Supporting social groups, events and activities, working with older people in the local community• Note : Left IBM end June 2024 due to global resource action redundancy

• 

  Morris & Spottiswood

  Mar 2025 - now

  Digital Transformation Project Manager

  Delivering cutting edge Digital Transformation projects to enhance business success