Stephen E Morris

Network Administrator

2000 followers

Romsey, England, United Kingdom

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Timeline
About me
I help STEM leaders succeed by identifying and cultivating ways to lead, organise and work, aligned to their context. Make your company the best version of itself, not a second-best copy of someone else’s.
Education
- The Open University
  2017 - 2018
  Studying - BSc (Honours) Mathematics and Physics Physics
Experience
- Brann Ellert
  Jan 1998 - Jan 2000
  Network Administrator
- Hewlett Packard Enterprise
  Mar 2002 - Sept 2004
  Site Lead
  Management of second and third line engineers; Kepner Tregoe ATS (Analytic Trouble Shooting) Program Leader, engaged in direct troubleshooting and training others
- AkzoNobel
  Sept 2004 - Dec 2006
  ICT Support and MI Manager (Nobilas UK)
  UK IT and International Management Information team manager. Implemented core ITIL practices and new security standards. Responsible for operations and projects.
- Cobweb
  Dec 2006 - Dec 2010
  Responsible for platform operations (Technical Operations), Customer Services and Project Delivery across cloud infrastructure, servers, networks, data centres and applications (predominantly Microsoft Exchange at scale, SharePoint and web hosting) Responsible for planning, control and delivery of software and infrastructure programmes (delivering cloud services for Customers) and their constituent projects Manager of the Technical Operations team (Networks, Windows, Data Centre, Exchange), responsible for service availability, performance, security and related delivery projects
  - Head of Operations and Projects
    Jul 2010 - Dec 2010
  - Programme Manager
    Apr 2009 - Jul 2010
  - Technical Manager
    Dec 2006 - Apr 2009
- Outsourcery
  Dec 2010 - Jun 2012
  Hosting Infrastructure Manager
  Responsible for Cloud platform operations (Technical Operations) covering Availability, Performance, Capacity, Problem and Change management of cloud infrastructure, servers, data centres and applications (Microsoft Exchange, CRM, SharePoint)
- Zift Solutions (formerly Relayware)
  Jun 2012 - Sept 2012
  Customer Services Director
  Responsible for Customer Services (incidents, requests, CSAT) and the management and availability of the cloud services provided from Relayware's data centres.
- UKCloud Ltd
  Oct 2012 - Dec 2017
  Director of Programmes, accountable for the following functions:- Product Management: IaaS, PaaS & SaaS products using enterprise and OpenSource tech- Software Engineering: Agile (Scrum & Kanban), QA & Testing (TDD/BDD) and CI/CD pipelines)- Automation & Service Reliability: Automation, Monitoring, Configuration and DevOps/SecOps- Programme & Portfolio Management: Oversight of software, product and infrastructure projects Director of Platform and Programmes, accountable for the following functions:- Technical Operations: ITSM, Availability, Performance, Capacity, Problem, Change (ITIL/ISO20001)- Software Engineering: Agile (Scrum & Kanban), QA & Testing (TDD/BDD) and CI/CD pipelines)- Automation & Service Reliability: Automation, Monitoring, Configuration and DevOps/SecOps- Programme & Portfolio Management: Oversight of software, product and infrastructure projects Head of Operations and Programme Management, accountable for the following functions:- Customer Services: Incident / Request Management, Customer satisfaction, - Technical Operations: ITSM, Availability, Performance, Capacity, Problem, Change (ITIL/ISO20001)- Automation & Service Reliability: Automation, Monitoring, Configuration and DevOps/SecOps- Programme & Portfolio Management: Oversight of software, product and infrastructure projects Head of Programme Management and Business Change, accountable for:- Programme Management: Oversight of software, product and infrastructure projects- Cross-functional process flow / effectiveness and measurement
  - Director of Programmes
    May 2016 - Dec 2017
  - Director of Platform and Programmes
    Jul 2015 - May 2016
  - Head of Operations and Programme Management
    May 2014 - Jul 2015
  - Head of Programme Management and Business Change
    Oct 2012 - May 2014
- UKCloud Health
  May 2017 - Dec 2017
  Director of Programmes
  Director of Programmes, accountable for the following functions:- Product Management: IaaS, PaaS & SaaS products using enterprise and OpenSource tech- Software Engineering: Agile (Scrum & Kanban), QA & Testing (TDD/BDD) and CI/CD pipelines)- Automation & Service Reliability: Automation, Monitoring, Configuration and DevOps/SecOps- Programme & Portfolio Management: Oversight of software, product and infrastructure projects
- Open Square Limited
  Jan 2018 - now
  Owner, sense-maker, coach and consultant
  IT leadership, change and agile consultancy, providing training, coaching and direct hands-on engagement with clients around the world.- Bespoke leadership, sense making and strategic workshops from 2 to 250 participants - Consulting, coaching and hands-on activity in agile adoption (single team to 500+ head IT functions)- Strategy, Outcomes and OKR practice (strategy for change, product development, product delivery)- Consultancy in Digital Customer Engagement transformation and multi-million advanced CRM adoption Show less
Licenses & Certifications
- Foundation Certificate in IT Service Management
  ISEB
- MSP Foundation / Practitioner
  APM Group
- Prince 2 Foundation
  APM Group Limited
- PSM1 (Professional Scrum Master I)
  Scrum.org
- The Cynefin Company - Premium Membership
  The Cynefin Company
  Jun 2024
- Kepner-Tregoe Programme Leader
  Kepner-Tregoe
  Apr 2003
Honors & Awards
- Awarded to Stephen E Morris
  Best Leadership & Agile Coaching Provider (2020 UK Enterprise Awards) UK Enterprise Awards (SME News) Aug 2020 Winner of Best Leadership & Agile Coaching Provider at the 2020 UK Enterprise Awards
- Awarded to Stephen E Morris
  Most Improved Agile Team 2016 Agile Awards (Yoh) Nov 2016 Awarded to the team (internal or external) who in the opinion of the business, their peers or their colleagues has undergone the single biggest evolution in their use of Agile within any business over 2015-2016. https://theagileportal.com/awards/nominations
- Awarded to Stephen E Morris
  Most Influential Business Leader 2016 Agile Awards (Yoh) Nov 2016 This award will be given to the person whose colleagues believe is the most effective, influential and inspirational business leader or owner when it comes to the promotion and use of Agile values within their company. https://theagileportal.com/awards/nominations