SALAMI LATEEF

Experience

• 

  Daylab computer institute and consultant

  Jan 2010 - Jan 2011

  Lab technician and instructor

  troubleshooting, repair, configuration and installation of computer

• 

  Ericsson

  Mar 2013 - Oct 2016

  front office surveillance engineers and ensure a complete process adherence and handling of problems according to SLAs/OLAs/WLAs for MTN to manage and coordinate Incidents till restoration within SLA by ensuring timely/ wordy communication towards all stakeholders during incidents• Support the Problem Manager with the details of the initial analysis performed, for Incidents in which the root cause is unknown.• Deliver accurate reports on network failures within the agreed OLA, when required. • Ensure that all allocated network nodes are effectively managed as a NOC Engineer and promptly react to all network-related faults. This includes the capturing of all network faults and trouble tickets in line with company procedures.• Ensure that trouble tickets are correctly forwarded to Field Support Engineers, Switch Engineers, 2nd Level Assurance, Transmission Support Engineers (TX), LANWAN Support Engineers, Satellite Support Engineers, Fibre Support Engineers, Capital Programmes Group and System Support (IN) Engineers. Follow up on these trouble tickets and ensure speedy response.• Following up on escalation procedures in due process time .• Ensure that all approved network changes to be implemented are supervised before, during and after implementation. • Assist directly in the diagnosis and repair of difficult network problems.• Monitor the network performance for overall efficiency and trouble spots using NOC tools like Facts, Eniq. • Provide ideas and feedback on software tools, procedures and improvements to NOC processes • Perform second-line maintenance of network faults. Show less

  • Front office transmission Engineer

    Jan 2016 - Oct 2016

  • Field Support Engineer

    Mar 2014 - Jan 2016

  • Client desk side support

    Mar 2013 - Feb 2014
• 

  HP

  Oct 2016 - Dec 2017

  Senior System Administrator

  • Responsible for the management of the Ericsson IT Infrastructure Estate and ensures that appropriate configuration management process and procedures are in place and adhered to, including IT assets management, guided by IT professional Standard in Asset management.• Management of the Service Delivery of all IT systems with Ericsson Nigeria and Out to Partners, ensuring Service Providers meet targets of system availability, reliability performance and maintainability, • Assessing quality of IT infrastructure assets against asset plans and life cycle costs and recommend, approve and manage change where appropriate to do so. Ensuring procurement, upgrade, cascade, refresh and decommissioning assets occurs in a timely and efficient manner. Orders, Manages, Monitors, and Maintains a stock of IT equipment.• Track and Manage IT Assets. Ensure IT Assets are adequately covered in terms of warranties, maintenance and support agreements, to facilitate disaster recovery plan.• Provide Rapid Onsite Support Services and Incident (Help-desk) Prevention Services to LMN Ericsson Nigeria Users including remote users in the Region. Build very successful relationships with customer through the delivery of a high-quality technical engagement in a specific technology area.• Provide Support Services in term Proactive and Reactive Service Delivery to customers as well as response on Critical Situations, such as “stop gap” provision for faulty HW, redundant link in term internet availability and other technical support.• Decision and Judgments regarding Risk and change management. Solely responsible for the management of IT change within the organization, assessing suitability, value for money, impact and risk. Show less

• 

  Ericsson

  Dec 2017 - now

  Snr IT Tech Support /client Manager

  • Responsible for the management of the Ericsson IT Infrastructure Estate and ensures that appropriate configuration management process and procedures are in place and adhered to, including IT assets management, guided by IT professional Standard in Asset management.• Management of the Service Delivery of all IT systems with Ericsson Nigeria and Out to Partners, ensuring Service Providers meet targets of system availability, reliability performance and maintainability, • Assessing quality of IT infrastructure assets against asset plans and life cycle costs and recommend, approve and manage change where appropriate to do so. Ensuring procurement, upgrade, cascade, refresh and decommissioning assets occurs in a timely and efficient manner. Orders, Manages, Monitors, and Maintains a stock of IT equipment.• Track and Manage IT Assets. Ensure IT Assets are adequately covered in terms of warranties, maintenance and support agreements, to facilitate disaster recovery plan.• Provide Rapid Onsite Support Services and Incident (Help-desk) Prevention Services to LMN Ericsson Nigeria Users including remote users in the Region. Build very successful relationships with customer through the delivery of a high-quality technical engagement in a specific technology area.• Provide Support Services in term Proactive and Reactive Service Delivery to customers as well as response on Critical Situations, such as “stop gap” provision for faulty HW, redundant link in term internet availability and other technical support.• Decision and Judgments regarding Risk and change management. Solely responsible for the management of IT change within the organization, assessing suitability, value for money, impact and risk. Show less