M Shifan

Experience

• 

  GE

  Oct 2021 - Oct 2021

  Human Resources Intern
• 

  Citi

  Oct 2021 - Oct 2021

  Marketing Intern
• 

  Jodo

  Jul 2022 - May 2023

  Customer Success Intern

  Successfully increased sales through innovative marketing campaigns.Onboarded in about 300+ students.Provided customer support by calls, text messages, and emails.Led to digital transformation in the fee collection process with ease.Held various orientations and demo sessions to provide information about the product.

• 

  Greenway Health

  Oct 2023 - now

  -Provided knowledgeable technical and functional assistance to external clients promptly and courteously.-Documents interactions (via VoIP phone, text-based chats, and emails) with clients via cases.-Developed interpersonal service skills and driven efficiency and results to achieve high client satisfaction.-Attended training classes, initiated self-training, and demonstrated application of knowledge and skills gained.-Demonstrated thorough understanding of solutions and aftermarket products as assigned and their interaction with operating systems and environments.-Proactively pursued projects within the support team to enhance the business and client service levels.-Demonstrated initiative to increase knowledge and skills in products assigned constantly. Show less

  • Associate Client Care specialist

    Jan 2024 - now

  • Client care trainee

    Oct 2023 - Jan 2024