Deblina Mitra

Experience

• 

  Accenture

  Oct 2016 - Mar 2021

  Service Delivery Analyst

   Responsible for onboarding the projects requested by client and appointing the Technical Delivery Lead (TPDL) from Accenture end to manage the projects end-to-end. Coordinate and conduct meetings with Change advisory board (CAB) to discuss higher risk changes. Hands-on experience in Service Now Tool, BPPM and SPLUNK. Own and drive daily governance call with technical towers with the view of improving project services provided by Accenture L3 teams. Responsible for managing escalations, critical deliverables, process improvements related to Projects, being primary point of contact (offshore) for Client-Managed Services Team, Regional Accenture Service Delivery Managers and TPDL’s (Technical Project Delivery Leads) from over 11 Accenture technical towers. Coordinating with technical teams by informing the duration and urgency of the alert To maintain good relationship with external partners and suppliers and work with internal teams closely to ensure that all regional and local provisioning/projects are managed and delivered within agreed schedule, cost and quality; and to the customer satisfaction. Show less

• 

  Wipro

  Mar 2021 - now

  Certified Scrum Master with experience in facilitating Agile ceremonies of 10 members team (sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospective) and enabling continuous improvement through effective and innovative retrospectives in a Data decommissioningproject in Diageo.Performed project planning, Scheduling & coordinated project resources to meet objectives and timelines.Experience working with various Agile Frameworks: Scrum, Kanban and XP,ADO (Azure DevOps)Guided the team in estimation and getting clarifications from PO, working with PO on regular basis & ensuring alignments with the company's strategic goals and customer needs.Implemented Agile metrics and reporting to track team performance and project progress, resulting in better decision making and improved predictability. Show less -Lead Release Implementation planning for Core Compliance technology globally Implementation plans, Forward Schedule which integrates all product deployment, data conversion, technology stack upgrades etc.- Oversaw execution of IT projects from inception to execution and implemented changes on regular basis with Understanding of Faster Payment,CHAPS, BACSIN, BACSOUT, BLA releases,SEPA DD,SWIFT ,Annual password reset, DR events, DB2 Upgrade etc.- Acting as the primary point of contact for all production and non-prod change requests, assessing all requests to ensure they are sufficiently defined, Raised CR on SNOW, risk assessed on SNOW and ready for presentation also presented at the Change Approval Board (CAB) meetings.- Ensuring all changes to the production environment are appropriately controlled and delivered effectively in a manner that meets stakeholder requirements and avoids business disruption.- Working with SIT,ST and NFT team to ensure change is properly tested in lower environment before deployment.- Identified and managed Risks, establish Mitigation plan to avoid/mitigate any issues having impact on the release scope, schedule, and quality.- Coordinated resource requirements to enable the definition and sign off scope, requirements and solution design.- Organising technical team support for release and deployment support.- Communicated all highlights of the release implementation plan, downtime requirements, scheduled outages as well as key incremental updates and secured approval from Business team.- Oversaw post release implementation deployment retrospectives, categorization, cause-effect analysis and the tracking of the retrospectives to closure to ensure similar issues are not repeated for subsequent release implementations.- Conduct release readiness reviews, milestone reviews, and business go-no-go reviews.- Strong understanding of JIRA (dashboards, releases/FixVersions, navigating through Epics-Stories-Tasks etc.) to track. Show less

  • Project Manager Scrum Master

    Nov 2023 - now

  • Change And Release Manager

    Mar 2021 - Feb 2024