Bruce Rurka, PMP, ITIL V3

Experience

• 

  Oracle NSG

  Apr 2005 - Jun 2010

  Consulting Project Technical Manager

  Responsible for project management over Oracle NSG Professional Services projects from inception to turn over to the customer.

• 

  Hewlett Packard Enterprise Pointnext Public Sector

  Jun 2010 - Oct 2018

  Customer Project/Program Manager

  • Built a custom US Soil support call process to include 3rd party vendor support ensuring the process is seamless to the customer• Oversight of case creation, case ownership, troubleshooting and support case closure• Management oversight of HPE and 3rd party vendor contracts to ensure all customer support requirements are being met• Ensures delivery and accountability of all proactive support deliverables and requirements• Management oversight of the custom support call process to ensure success of all support calls both through the US Soil support call number and on line case submissions• Led the development and delivery of Proactive Services in the secure intelligence space• Attends sales and services customer meetings and reviews all open cases and issues• Acts as an escalation point for the customer• Management of the Data Center Care custom support contracts • Over $10M in services leads awarded since 11/2015• Grew PM revenue from a $0 investment to over $2M in a 3yr. period• Responsible for helping to grow the Data Center Care revenue from one part of the customer to being attached to every HW order across the whole account• Assistance in the successful Data Center Care delivery in one part of the account that has led to over $5M of Data Center Care booked in other areas of the account where Data Center Care services were never sold previously• Works with the Delivery Manager and Transition Management pre-customer solution acceptance to ensure that all support requirements are set up prior to contract start date Show less

• 

  Evlos Technology

  Oct 2018 - Oct 2022

  • Systems Engineer 3/Program Manager

    Feb 2022 - Oct 2022

  • Principal Systems Engineer II/Project Manager

    Oct 2018 - Aug 2022

  • System Engineer/Project Manager/SETA Lead

    Oct 2018 - Aug 2022
• 

  1 ACCORD CONSULTING LLC

  Oct 2022 - now

  Deputy PM/Systems Engineer