Heather Deffley

Experience

• 

  NHS Sheffield Clinical Commissioning Group (CCG)

  Nov 2008 - Aug 2009

  PA to Consultant in Public Health

  Responsible for developing a culture of healthy living as part of the National Change4Life project. Working with organisations such as Chamber of Commerce, shopping centers and local businesses in order to raise awareness of the Change4Life programme within the wider communityDeveloping local project plans to record actions carried out across the team and reporting in to the national team Change4Life teamProvided Project Management Support to Project leads to ensure each project was delivered on time and to plan. This also involved the completion of Risk Logs Maintain and control a high level of administrative support to senior medical and directive staff. Collate papers for meetings and circulate in a timely manner.Provide full support to the consultant and senior team. Show less

• 

  CSU

  Aug 2009 - Aug 2013

  Change4Life Project Support

  Responsible for developing a culture of healthy living as part of the National Change4Life project. Working with organisations such as Chamber of Commerce, shopping centers and local businesses in order to raise awareness of the Change4Life programme within the wider communityDeveloping local project plans to record actions carried out across the team and reporting in to the national team Change4Life teamProvided Project Management Support to Project leads to ensure each project was delivered on time and to plan. This also involved the completion of Risk Logs Maintain and control a high level of administrative support to senior medical and directive staff. Collate papers for meetings and circulate in a timely manner.Provide full support to the consultant and senior team. Show less

• 

  NHS

  Jul 2011 - Aug 2013

  Risk Stratification Project Officer

  Communicate with Sheffield GP Practices about patient risk stratification projects and the work being undertakenResponsible for data extraction and analysis from GP systems to provide accurate risk stratification scoresCollate patient scores and compile ready for discussions with practice managers, in order to have patient reviewsManage GP Practice risk stratification plans for patient care. With the aim to improve patient scores and a healthier population

• 

  North of England Commissioning Support

  Sept 2013 - Feb 2022

  Directory of Services Manager

  Stakeholder engagement with clinicians, NHS England, NHS Digital, providers and CCG/ICS's to improve the Directory of Services (DOS) for patients using 111. Responsible for the delivery of a monthly Clinical Assessment Service (CAS) report, providing in-depth analysis of key services to management.Management and successful delivery of projects from conception to completionDelivery of CCG's clear and credible plans in relation to Urgent Care and unscheduled care with a focus on the maintenance of the DoS. Contribute to the DoS expectations within NHS England’s Commissioning StandardsKey Achievements Managing competing agendas and ensuring the directorate delivers on its full range of commissioning responsibilities on behalf of the CCGs, to meet the identified health needs of the population and challenging national targets, within the limitations of the financial frameworkContribute to the following functions in relation to the specific DoS areas:Successful delivery of an Urgent Treatment Centre (UTC) project and case study. Ensuring knowledge is shared across the system.Achieved 15% increase of attendance to Urgent Treatment Centre's (UTC) seeing channel shift away from Emergency Departments (ED) since April 2021.Developed a programme of work to enable services to offer direct booking for patients ringing 111 – managed this project from conception to completion.Delivery of standardisation across the Humber, Coast and Vale region to ensure every patient receives the same quality of care. Show less

• 

  NHS Digital

  Feb 2022 - Nov 2022

  Junior Project Manager - Business Case Review Team

  Frontline Digitisation Junior Project Manager.Supporting activities for quality assurance, administering the portfolio management tool (Cora PPM and Aspyre) and NHS Futures, collating and producing high quality reports, ensuring accuracy and consistency in the reporting of information.Working with BI team across NHSD and NHSX, ensure consistent taxonomy is applied to reduce burden and duplication.Produce timely and accurate complex communications to all relevant parties.Work with external customers / users to gather and collate raw data against benefits and other metrics.Understand and report on benefits and other figures expressed as value for money. Utilise information systems for collecting, evaluating and interpreting complex data on programme / service performance. Operate information systems for identifying and tracking barriers to benefits realisation, enabling a programme / service level approach to mitigation.Undertake information audit activities underpinned by appropriate methodology. Identify and manage anomalies and inconsistencies in data and information sources; make recommendations for service improvements. Intelligence and Insight contact for Frontline Digitisation Programme.Support on the provision of robust Business Intelligence (BI) to support the Frontline Digitisation Business Case evidence base. Show less

• 

  NHS England

  Nov 2022 - now

  Key accountabilities within my role include:• Provision of an assurance support function to support providers in the delivery and optimisation of digital technology. • Administering the Healthcheck Gate process providing high quality assurance, supporting robust due diligence and investment tracking.• Operational delivery and transformation support to digitise providers to the standards in the NHS Long Term Plan.• Managing the allocation and support of new digital technology investments with NHSEI. • Building a programme which will provide system-wide insights on the potential of digital technologies and develop the capability and capacity of local health and care economies to optimise value.• Supporting activities for quality assurance, administering the portfolio management tool (Cora PPM) and NHS Futures, collating, and producing high quality reports.• Supporting the design, development and maintenance of Insight and Intelligence tooling and infrastructure• Working collaboratively across the programme• Produce timely and accurate complex communications to all relevant stakeholders.• Work with external customers gathering and collating data for business case assurance• Utilise information systems for collecting, evaluating, and interpreting complex data on programme/service performance, identifying areas of risk, considering mitigating actions and escalating as appropriate. • Operate information systems for identifying and tracking barriers to delivery and benefits realisation, enabling a programme/service level approach to mitigation.• Undertake information audit activities underpinned by appropriate methodology. Identify and manage anomalies, inconsistencies in data and information sources whilst undertaking assurance activities; make recommendations for service improvements. • Support the collation of lessons learned and benefits case studies.• Take a lead on the provision of robust BI to support the FD Business Case evidence base. Show less

  • Senior supplier manager

    Aug 2024 - now

  • Senior Project Manager - Assurance and Reporting

    Nov 2022 - Aug 2024