Patrick Howard

Experience

• 

  Convergys

  Apr 1990 - Oct 1999

  Developer| Analyst | Product Management

  Transforming the wireless BSS/OSS segment by re-imagining billing solutions during the shift from analog mobile technologies (mainframe supporting voice communication only) to digital mobile technologies (client/server supporting communication, content, commerce). Part of team that delivered next generation solution capturing majority of PCS license winners.Convergys S&P 500 (NYSE:CVG) - Telecommunications solutions (BSS, OSS, CRM) serving convergent telecommunication companies.(Domains: Billing, Customer Care, B/OSS, BSS, OSS, CRM, Self-Service, Service Fulfillment, NGOSS, eTOM). Services and solutions offered were licensed, outsourced, or hybrid (build, operate, transfer) for mobile/wireless companies, internet service providers, and wireline/landline companies globally. Show less

• 

  Noochee Solutions

  Oct 1999 - Oct 2000

  Product Management

  Exploration of message bus capabilities to simplify connectivity between consumers, retail companies, and ecosystem partners. Solidification of Product Management best practices.Noochee Solutions (formerly DMW Worldwide) - eCommerce based solutions serving online retail companies. Specific focus on licensed software solutions for e-commerce and commissioning applications with emphasis in North America (Domains: e-Commerce, Self-Service). Also concentration on researching customer behavior relating on online buying habits. Show less

• 

  Convergys

  Oct 2000 - Dec 2004

  Director Product Management Marketing

  Served as a change agent focusing on shifting the consumer support experience from predominantly offline/phone oriented to online self-service as the telecommunications industry transforms to fully take advantage of new Internet technologies.Convergys S&P 500 (NYSE:CVG) - Telecommunications solutions (BSS, OSS, CRM) serving convergent telecommunication companies.(Domains: Billing, Customer Care, B/OSS, BSS, OSS, CRM, Self-Service, Service Fulfillment, NGOSS, eTOM). Services and solutions offered were licensed, outsourced, or hybrid (build, operate, transfer) for mobile/wireless companies, internet service providers, and wireline/landline companies globally. Show less

• 

  Channel Intelligence

  Apr 2005 - Dec 2005

  Product Management Marketing

  eCommerce solutions serving retail technology companies. Specific focus on manufacturer and retailer channel relationships and product catalog syndication primarily in North America but also in Europe (Domains: e-Commerce, Self-Service). Also analyzed online consumer behavior relating to self-service and buying habits.

• 

  Fiserv

  Jan 2006 - Jan 2010

  Director Product Management Marketing

  Fiserv, Inc. (NASDAQ: FISV) - Financial Services solutions for Telecommunications, Utilities, Insurance, and Financial Services (Card, Mortgage, etc.). Directed cross-organizational teams for new divisional messaging platform to re-position our solutions for a preference-driven, digital consumer experience. Specific focus leading marketing strategy for hosted electronic billing and payment software and services for in North America with some extension into Europe. Domains: payments, online bill payment, EBP, EBPP. Originally with CheckFree Show less

• 

  NCR Corporation

  Feb 2010 - Jun 2013

  Director Product Management Marketing

  NCR (NYSE:NCR) - Financial Services solutions for Financial Services, Alternative Financial Services, and Telecommunication providers. Spearheaded the evolution of a Financial Inclusion strategy from a singular offering (bill pay) to a complete platform (bill pay, top-up, money transfer) targeting the under-served in emerging/growth markets.

• 

  Applied Product Management Leadership

  Aug 2013 - now

  Consulting, Founder, Author

  Independent contractor with a specific focus on Product Management best practices (e.g. - go to market, competitive analysis, roadmap/prioritization, etc.), digital strategy (APIs), and Payments.https://appliedproductmanagement.wordpress.com/Applying Leadership & Product Management best practices in 3 areas:• Interpret - Understanding market(s) served; evaluating market dynamics for disruptive shifts; interpreting strategic implications.• Inform - Translating disparate inputs to identify market need; informing vision & strategy to the leadership team, and the organization as a whole.• Influence - Influencing business & product direction; driving go-to-market & sales enablement; spearheading thought leadershipFoundational principles can also be found on my blog for Product Managers seeking to grow their skillsets. Show less

• 

  First Data Corporation

  Jan 2014 - Mar 2016

  Director Product Management - API & Channel Strategy

  Championed business evolution strategy, and led team tasked with exposing key capabilities to unlock additional business value for new and existing eCommerce channels. Catalyst for launching APIs in support of Apple Pay, Android Pay & Samsung Pay. Serving integration partners such as developers, shopping cart platforms, or pure platform providers, we eclipsed year 1 revenue commitments by 33% and number of new integrated partners by 140%.

• 

  Fiserv

  Apr 2016 - Dec 2019

  Vice President Product Management & Strategy

  With the aspiration to move money and information in a way that moves the world, my role advocated the digital transformation and digital engagement of the consumer, who they owe (bill pay), and where they choose to interact (channels).* Part of Senior Leadership Team responsible for "one of the best business unit turn-arounds" according to our CEO* Direct revenue responsibility for up to $110M annually including: - Re-imagined vision and strategy for eBill product line, $55M P&L responsibility - Volunteered for 6 month General Manager role shepherding $55M Walk-in product line* Spearheaded strategic planning efforts for $400M Biller Solutions business* Championed Biller Solutions representation within broader $1.5B BPG Division strategy Show less

• 

  Paya

  Jul 2021 - Feb 2024

  Vice President, Head of Enterprise Product

  Head of Product for Paya's payment gateways, platform strategy, and API-driven/service-oriented approach to integrated payments. Responsible for shepherding growth strategies leveraging our platform to expand reach and capabilities through our partner-centric model:• Distribution partners (ISV, VAR ISO)• Integration partners (ERP, CIS, Billing, etc)• Processing partners (multi-processor model)

• 

  DateWise

  Feb 2024 - now

  Chief Product & Technology Officer

  End-to-end responsibility from product definition to delivery. Having fun fulfilling the realization to empower wiser dating decisions driven by AI.https://www.datewise.ai/