Amr Gamal

Experience

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  Orange

  Jun 2015 - Dec 2015

  Customer Service Representative

  • Maintaining a positive, empathetic and professional attitude toward customers at all times. • Responding promptly to customer inquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. • Keeping records of customer interactions, transactions, comments and complaints. • Communicating and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service process. • Ensure customer satisfaction and provide professional customer support. Show less

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  Better Consulting, Learning & Career Development

  May 2017 - Jun 2017

  HR Specialist
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  Egymore

  May 2017 - Jan 2019

  HR Specialist

  • Established an Internal Regulation System to follow all employees this Rules such as Penalties, Official Vacation, Annual Balance, Sick Leave, Permissions, Allowance, etc. • Make job Analysis and Description for any Vacancy and sign all contracts. • Handle all issue for Social insurance (Form 1,2,6) and medical governmental Insurance. • Handle all issue With Manpower office. • Maintain personal files in compliance with applicable requirements. • Hiring All employees (White collar and Blue collar). • Take Attendance from Fingerprint device and make code Number for all employee also keeping employee's files well. • Make evaluation's employee to control and know his performance every (3) months also make an appraisal every year. • Make payroll spreadsheet every Month Including any Deduction as day off and leaves permission or absence or deducted any incentive and fringe allowances. • Make Budget for all Departments and make Strategy for any place and any issue. • Help to solve any problem specific Fleet Management and branches Management or Warehouses. Show less

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  Blue Sky Events

  Jan 2019 - Apr 2019

  Senior HR Specialist

  • Post job ads on the recruitment channels. • Recruit, select, orient, and train employees for the company and for specific projects. • Managing all of the Recruitment procedures like (Structures, Recruitment plan, Screening, Interviews, hiring procedures). • Receiving applicants’ CVs & proceed the screening and filing process with daily follow up with them. • Review all the recruitment cycle to make sure that all steps were taken in recruitment operation. • Develops and maintains all HR Policies & Procedures. • candidates have successfully passed all interviews and accordingly prepares all the contracts for new hires and agrees the details with them. • Handles all employee exit procedures and ensures all company and employee’s rights are well preserved. • Conduct HR interview, document the interviewing results and recommendation • Ensuring new hire paperwork is completed and processed through the personnel cycle. • Prepare template 1,2,6 • Maintains payroll effects (penalties, absence, deductions) • Preparing and updating employment records related to hiring, transferring, promoting, and terminating. • Explaining human resources policies, procedures, laws, and standards to new and existing employees. • Responsible for all Personnel activities and dealing with government authorities, such as labor office, social insurance authorities, and medical insurance and build a strong relationship with them. • Record and manage the attendance, work system activities. Show less

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  Glamera

  Apr 2019 - Aug 2020

  Senior HR Specialist

  • Meet department Managers to develop specific recruitment plans. • Attract applicants by placing job ads, attending career fairs, contacting recruiters and using social media & job sites. • Search, screen and select CVs according to the applicant requirements. • Schedule, organize and conduct interviews & related tests. • Responsible for employee hiring processes by ensuring new hire paperwork is completed and processed also claim form 1 & claim form 111. • Make job Analysis and Description for any Vacancy and sign all contracts. • Create fingerprint for new employees to be aligned with attendance system. • Lead the new hire employee orientations and manage the onboarding process. • Conduct exit interviews to prepare statistic reports and help in reducing turnover. • Provide effective training and development programs to increase employee growth. • Established an Internal Regulation System and OD to follow all employees this Rules and aware of labor law Rules like Penalties, Official Vacation, Annual Balance, Sick Leave, Permissions, Allowance, etc. • Support for all Personnel activities and dealing with government authorities, such as Handle employees' insurance procedures through delivering insurance check to Insurance Authority and preparing Form 1,2 and 6 and Handle all issue With Manpower office. • Handling both the hiring and resignation process. • Responsible for preparing the monthly payroll data, including edit the newcomers, the final settlement for resigned employees, any deductions, or compensation and prepare pay slips • Prepare or maintain employment records related to events, such as hiring, termination, leaves, transfers, promotions, or assignments. • Responsible for reviewing the absence cases & take the - required disciplinary action upon company policy • Creates Performance appraisal system across the company and ensures its effective execution. • Responsible for employee relations matters with all staff Show less

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  Ben Soliman

  Aug 2020 - Oct 2023

  • Maintain payroll information: directing the collection, calculation & entering of data.• Maintain payroll guidelines by writing and updating policies and procedures.• Provides payroll information by answering questions and requests.• Prepare employment records for events, such as hiring, termination, leaves, promotions, or assignments.• Responsible for reviewing the absence cases & take the required disciplinary action upon company policy.• Responsible for all Personnel activities and dealing with government authorities, such as labor office, social insurance authorities, and medical insurance, and building a strong relationship with them.• Completion and proper filing related to any new hire or existing employee, this includes employee relations, governmental papers (Forms 1, 2 and 6), payroll, and social insurance.• Generating monthly salaries and medical reports.• Handling the personnel activities including contract renewals, probationary periods, terminations, etc. and their compliance with the Egyptian Labor Law.• Update manpower weekly after hiring and resignation.• Responsible for preparing attendance monthly report.• Data entry for vacations and leaves.• Revise employee attendance in all departments & send email with missing employee face print (Sign in & out) to department manager.• Ensure that employees’ files are completed. Show less

  • Personnel and payroll Supervisor

    Aug 2022 - Oct 2023

  • Senior personnel and payroll Specialist

    Aug 2020 - Jul 2022
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  Universe Distribution

  Oct 2023 - now

  Human Resources Manager