Amy Swanston

Experience

• 

  Lloyds Banking Group

  Jun 2006 - Aug 2013

  Personal Banking Manager
• 

  THE NEWARK ACADEMY

  Sept 2013 - Jul 2016

  • Intervention Manager

    Sept 2015 - Jul 2016

  • Lead Head of year

    Jul 2014 - Sept 2015

  • Head of Year

    Sept 2013 - Jul 2014
• 

  Nottinghamshire County Council

  Oct 2015 - Jul 2016

  Youth Support worker
• 

  Ingeus

  Aug 2016 - Jan 2018

  I mentored new staff, deputised for the Contract Manager, and developed QA frameworks. Responsibilities also included: conducting programme visits; leading review meetings, and coordination of recruitment visits. I designed and implemented focus groups, analysed provider performance data, and delivered staff training. Additionally I collaborated with stakeholders, shared best practice and monitored compliance.

  • Senior Recruiter - Supply Chain

    Jan 2017 - Jan 2018

  • Recruiter

    Aug 2016 - Jan 2017
• 

  Future Foundations

  Jan 2018 - Jan 2020

  Responsible for the recruitment, training and development of staff. Other responsibilities include: Line management; Quality Assurance; Programme content management and development; HR processing; Health & Safety, incident and safeguarding management; Project Management and delivery/coordination of training.

  • People and Programme Manager

    Oct 2019 - Jan 2020

  • NCS Programme Manager

    Sept 2018 - Jan 2020

  • NCS Project Coordinator

    Jan 2018 - Jan 2020
• 

  NCS - National Citizen Service Trust

  Jan 2020 - now

  Quality Assurance Manager

  I oversee the development and implementation of quality assurance frameworks, ensuring adherence to NCS curriculum and standards. I analyse quantitative and qualitative data to identify strengths, weaknesses, and areas for improvement. I collaborate with partners to maintain quality standards and manage external contracts. Additionally, I provide guidance on compliance, health and safety, and data protection. I conduct internal and external training, present to key stakeholders, and manage a team, including coaching and mentoring staff. Show less