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Hayley Kueterman

Hayley Kueterman

Pharmacy Technician and Customer Service Specialist

Followers of Hayley Kueterman753 followers
location of Hayley KuetermanCincinnati, Ohio, United States

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  • Timeline

  • About me

    Lead Product Owner at 84.51˚

  • Education

    • Wadsworth High School

      2007 - 2011

      Activities and Societies: National Honor Society, Varsity Soccer, Spanish Club

    • University of Dayton

      2011 - 2015
      Bachelor of Business Administration (B.B.A.) Marketing & Finance (Honors)

      Activities and Societies: Honors Program, Davis Center for Portfolio Management, Campus Concert Committee, Flyer News, Study Abroad Participant, Special Interest Housing Member, Women in Business

  • Experience

    • Ritzman Pharmacies Inc

      May 2011 - Jan 2014
      Pharmacy Technician and Customer Service Specialist

    • Dayton Flyer News

      Sept 2011 - Apr 2013
      Flyer News Reporter

    • Davis Center for Portfolio Management

      Jan 2012 - May 2012
      Financial Intern

    • University of Dayton

      Aug 2012 - Apr 2015
      Marketing Director - Campus Concert Committee (CCC)

    • Davis Center for Portfolio Management

      Apr 2013 - May 2014

      • Economic Analyst

        Aug 2012 - May 2014

      • Outreach Team Leader

        Apr 2013 - Apr 2014

    • Fifth Third Bank

      May 2014 - Jul 2014
      Operations Finance Intern

    • Fifth Third Bank

      Jun 2015 - Nov 2021

      My team and I demonstrated consistent value delivery of cost savings, risk reduction, and improved customer and employee journeys. While the automation program was expanding across the Bancorp, with new technology and teams to support continued growth, I coordinated the creation of the program's Center of Excellence and continue to drive aggressive value goals. Maintaining process and relationships through the journey to scale was critical to my team and the program's overall success. Becoming a Product Owner perfectly combined my passion for process and relationship building. The opportunity was presented to me to continue building automation at the Bank, assisting internal teams and external customers through technology. Supporting Operations, I reviewed processes for automation feasibility and through production launches. I was a thought leader for the Agile mindset and adoption of Scrum practices for my team and internal customers. Supporting the commercial Cash Processing Solutions product, I enhanced and supported the department's customized project management tool. I collaborated to create procedures that enabled standardized customer support. During the Bank's merger, I was asked to pivot to the Cash Vault product to cleanse customer data and manage the process for automated input. I learned that a streamlined process and excellent documentation serve both the internal team and customer. In this role, I supported commercial customers with the implementation of the headlining Cash Processing Solutions product - "smart" safes. I proactively identified the needs of my customers and internally streamlined processes for vendor installation. Maintaining relationships with my customers, vendors, and team was critical and a learning I continue to take forward in my career. The OLP provides the opportunity to drive value in a challenging production and process-driven environment. I had four roles over two years that were complimented by a leadership focused curriculum. I was able to hone a skillset of adaptability, process sustainability, collaboration, and communication. I most enjoyed building new relationships and processes across Operations.

      • Lead Product Owner (Intelligent Automation) - Assistant Vice President

        Nov 2020 - Nov 2021

      • Product Owner I (Intelligent Automation) - Officer

        Jan 2019 - Nov 2020

      • Senior Business Analyst

        Nov 2017 - Jan 2019

      • Client Implementations Manager

        Jun 2017 - Nov 2017

      • Operations Leadership Program (OLP) Participant

        Jun 2015 - Jun 2017

    • 84.51˚

      Nov 2021 - now

      • Lead Product Owner

        Feb 2023 - now

      • Senior Product Manager

        Nov 2021 - Feb 2023

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Hayley Kueterman
      2019 - Central Operations Choice Award Nominee Fifth Third Bank 2019 Nominee is an employee who made contributions above and beyond with significant contributions to department, customers, co-workers or LOB - includes providing outstanding service, upholding Bancorp Core Values, and focusing on risk management. Nominees include the Bank’s top performers who are most effective in pursuing and delivering smart financial solutions for our clients aligned with our Core Values. Top performers are focused on enabling Fifth Third Bank to be the One Bank people most… Show more Nominee is an employee who made contributions above and beyond with significant contributions to department, customers, co-workers or LOB - includes providing outstanding service, upholding Bancorp Core Values, and focusing on risk management. Nominees include the Bank’s top performers who are most effective in pursuing and delivering smart financial solutions for our clients aligned with our Core Values. Top performers are focused on enabling Fifth Third Bank to be the One Bank people most value and trust. Show less
    • Awarded to Hayley Kueterman
      2019 - Horizon Award Recipient Fifth Third Bank 2019 The Horizon Award is a monthly employee recognition program created to reward top performers in the following lines of business of Fifth Third Bank: Central Operations, Consumer Bank, Information Technology, Investment Advisors, & RiskThe goal of the program is to recognize those who are exhibiting:• A high level of job performance• Quality customer service• Adhering to Core Values when working with customers and each other• Driving the One Bank philosophy•… Show more The Horizon Award is a monthly employee recognition program created to reward top performers in the following lines of business of Fifth Third Bank: Central Operations, Consumer Bank, Information Technology, Investment Advisors, & RiskThe goal of the program is to recognize those who are exhibiting:• A high level of job performance• Quality customer service• Adhering to Core Values when working with customers and each other• Driving the One Bank philosophy• Proactively collaborating to achieve organizational goals• Working hard to improve the lives of our customers, our communities and our employees. Show less
    • Awarded to Hayley Kueterman
      The Project Management Institute Student Paper Competition Winner The Project Management Institute Nov 2013 "A Project management Office Role in Benefits Realization," was the winner of the grand prize scholarship awarded by the Project Management Institute. In January 2014, I hosted a webinar to 500+ attendees through the PMI portal on the content of the paper.

  • Volunteer Experience

    • Volunteer

      Issued by Madisonville Education and Assistance Center (MEAC) on Sept 2016
      Madisonville Education and Assistance Center (MEAC)Associated with Hayley Kueterman

    • Christmas Off Campus Volunteer

      Issued by University of Dayton on Dec 2016
      University of DaytonAssociated with Hayley Kueterman

    • Reading Tutor

      Issued by Be the Change Tutoring on Oct 2015
      Be the Change TutoringAssociated with Hayley Kueterman