Winfred Mwikali

Experience

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  Kenya Airports Authority

  Feb 2016 - Apr 2016

  Marketing Intern

  As a Marketing Intern, I coordinated and assigned clients to set up shops at Terminal 1E, ensuring a smooth and conflict-free process based on a first-pay, first-serve policy. Additionally, I supported the team with daily marketing tasks and operations, gaining valuable experience in client coordination and marketing execution.

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  The Nairobi Hospital

  Feb 2017 - Apr 2017

  Marketing Intern

  As a Marketing Intern, I worked under the Marketing and Customer Service department, supporting day-to-day front office operations and assisting the team with client interactions. I contributed to marketing schedules, attended departmental meetings and provided valuable input to improve marketing strategies. This role allowed me to develop hands-on experience in customer service, teamwork, and marketing coordination.

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  Singapura Developers- Afra Holdings Ltd.

  Nov 2019 - Nov 2021

  Sales And Marketing Executive

  Played a key role in enhancing the show house to attract buyers, focusing on aesthetics and functionality.Ensured regular maintenance and verified service quality, maintaining high standards.Managed operational enhancements and resolved issues to facilitate smooth show house visits.Provided relevant information aiding prospective buyers' decision-making processes.

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  Khalif Modern Homes

  Dec 2021 - Aug 2023

  Property Advisor

  As a Property Advisor at Khalif Modern Homes, I was responsible for guiding clients through the process of selecting and purchasing properties that best fit their needs. I specialized in sourcing leads and closing deals through various client engagement channels, including events, expos and activations.Responsibilities:Provided expert advice to clients on property options, helping them make informed purchasing decisions.Sourced new clients through active participation in events, expos, and conferences, building a network of potential buyers.Managed the sales process from initial client inquiry through to closing the deal, ensuring a smooth and professional experience.Achievements:Successfully closed 12 number of property deals, generating significant revenue for the company.Increased the company’s client base by 45% through targeted marketing efforts and proactive client engagement.Consistently exceeded sales targets, earning commissions in my role. Show less

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  Silver eVolt Global Limited

  Dec 2023 - Aug 2024

  Account Manager Key Account

  As a Key Account Manager at Silver eVolt Global, I excel in customer acquisition, retention and brand awareness. I create engaging content, execute effective marketing campaigns and collect leads both digitally and door-to-door. My focus on data-driven strategies and customer feedback ensures continuous improvement and strong client relationships.Responsibilities:Develop and implement content for social media campaigns.Identify target customer segments and expand our customer base.Plan and execute lead generation campaigns; collect leads door-to-door.Implement strategies to improve customer retention and satisfaction.Contribute to brand promotion and maintain consistent messaging.Monitor KPIs and report insights to leadership.Key Achievements:Key achievements:1. Generated at least 760 new leads through integrated digital and door-to-door campaigns in a period 30 weeks.2. Enhanced lead generation to 80% and satisfaction with strategic initiatives.3. Strengthened brand awareness through high-quality content and consistent messaging. Show less

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  Customer Centric Kenya

  Dec 2024 - now

  Operations Administrator

  As an Operations Administrator at Customer Centric, I ensure the seamless coordination of organizational processes to drive efficiency and success. My role focuses on optimizing operations, managing resources and fostering collaboration across teams to deliver exceptional customer experiences. I thrive on creating structure and solving complex challenges, ensuring that every operational aspect aligns with our company’s goals and vision.