Padalingam P

Experience

• 

  Amazon

  Mar 2021 - now

  • Led stakeholder meetings to present business performance insights, contributing to improved client satisfaction and process alignment.• Designed and executed onboarding plans for 10+ new hires, increasing team ramp-up efficiency by 30%.• Spearheaded risk management initiatives, minimizing disruption and enhancing internal customer experience.• Produced detailed metrics for weekly/monthly business reviews, enabling leadership to make informed decisions.Amazon Music Catalog Optimization: Process Improvement•Conducted a 16-week analysis to pinpoint inefficiencies in the verification process.•Implemented prioritization strategy for high-impact cases, reducing AHT by 40% and saving $16.2K annually.•Successfully improved content resolution rate and met 2024 performance targets. Show less •Resolved 95% of customer-reported discrepancies within SLA, improving digital content quality across Amazon Music.•Utilized SQL-based tools and browsers to manage and update extensive music catalogs, ensuring data accuracy and integrity.•Engaged with system teams and internal clients to resolve high-impact issues, maintaining high standards of customer experience.•Worked cross-functionally to ensure seamless end-to-end content accuracy for a global customer base.Process Optimization Project:•Collaborated with technical teams to launch a centralized data repository, boosting research efficiency by 50%.•Developed a browser extension tool to streamline third-party source verification, reducing Average Handling Time (AHT) by 20%. Show less

  • Senior digital content associate

    Oct 2023 - now

  • Digital Content Associate

    Mar 2021 - Sept 2023