Paul Schlesinger

Experience

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  Circuit City

  Jan 1990 - Jan 1998

  Trainer

  Managed and facilitated training for three international and one national call center. Built an extensive vendor training network consisting of 25 major consumer electronic companies who conducted multinational training events. Analyzed the effectiveness of training programs and provided feedback to both field and corporate management. Partnered with merchandising departments in developing, planning and conducting training for new company initiatives. Developed and trained over 20 trainers both on shore and off shore. Show less

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  Circuit City

  Feb 1998 - Feb 2001

  Grand Opening Trainer

  Developed national Circuit City training initiatives for new store openings.Managed and facilitated the training of new associates in over 45 new stores; training over 3000 students.Identified and implemented process improvements to the Grand Opening training cycle that resulted in improved sales.Analyzed effectiveness of training programs and provided feedback to both field and corporate upper management.

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  Best Buy

  Oct 2001 - Sept 2003

  Sales manager

  Managed a staff of 8 supervisors, 7 senior associates and 65 product specialists. Responsible for $40 million in annual sales.Coordinated development and training of sales force.

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  Afterhours Formalwear

  Oct 2003 - Aug 2006

  Regional Training Manager

  Managed and delivered training for district managers, store managers for two regions. Analyzed and interpreted company reports and Gap analysis to improve profits of district an regions

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  Circuit City Stores, Inc.

  Jan 2006 - Oct 2009

  Senior Trainer

  Managed and facilitated training for three international and one national call center. Built an extensive vendor training network consisting of 25 major consumer electronic companies who conducted multinational training events. Analyzed the effectiveness of training programs and provided feedback to both field and corporate management. Partnered with merchandising departments in developing, planning and conducting training for new company initiatives. Developed and trained over 20 trainers both on shore and off shore. Show less

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  WellPoint

  Oct 2009 - Apr 2011

  Training Specialist

  •Provide subject matter expertise in editing and developing new training materials for Health Outreach Specialists and Referral Coordinators. •Trained and mentored new trainers both on shore and off shore.•Coordinated training resources and conducted training for off shore call center.•Facilitation of classes on system upgrades for Nurses, Pharmacists, Dietitians and Enrollment agents.

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  Bank Of America Merchant Services

  Apr 2011 - Oct 2013

  Designed, developed, and facilitated delivery (both virtually and face-to-face) of both technical and soft skills training for call center and field sales associates. Developed instructional and participant materials in line with corporate rules and regulations.Leveraged extensive knowledge of adult learning principles to create and conduct new hire training programs for associates which covered Process, Policies, Systems, and Sales Skills.Delivered Richardson Sales training classes nationwide for associates. After attending class, all teams saw improvement in sales closing rate and an improvement in profitability.Conducted GAP analysis of daily reports and partnered with management to assess tenured associates training needs. Based on findings, delivered targeted training to fill those needs which minimized the attrition rate of call center and increased sales close rate.Developed and virtually-facilitated associate training on utilization of the Salesforce system to maximize lead and opportunity potential, resulting in a lost lead reduction due to lack of follow up and a increase in sales closed.Responsible for training assessment, development and execution in support of 16 Regional Sales Managers and 2 Divisional Presidents. Show less Partnered with Subject Matter Experts and members of the Executive Committee to develop the company’s first ever new associate orientation program. Prepared and delivered new hire and ongoing training programs to associates, which included sales skills, system operations, statement analysis, and product knowledge.Revamped new hire training program to minimize new associate ramp up time by integrating skill practice and pre-work to maximize impact from class.Partnered with Management to assess new and seasoned sales reps learning needs Show less

  • AVP Training And Relationship Manager

    Mar 2012 - Oct 2013

  • Senior Training Consultant

    Apr 2011 - Mar 2012
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  Virginia Retirement System

  Dec 2013 - Dec 2014

  Education and Training Manager

  Education and Training Manager for the Commonwealth of Virginia’s Retirement System, which serves 342,000 active members and 163,000 retirees and beneficiaries.Managed the design, development, delivery, and assessment of training programs, presentations, and e-learning for internal VRS staff and external employer agencies and members for products and services.Supervised a staff of a manager, project analyst, 5 product and service trainers, 3 e-learning designers, a technical writer, and a technical support specialist.Effectively planed, utilized, and evaluated department's resources (budget, personnel, etc.).Carried out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities included interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Oversaw, assessed, and directed the on-going training needs of agency staff as to VRS business processes and procedures.Managed, monitored evaluated, and improved the effectiveness of training programs, policies, and procedures.Developed needs analysis for target audiences and built training curriculums and project plans. Show less

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  McKesson Medical-Surgical, Inc.

  Sept 2016 - now

  Sales Trainer