Ana Rodriguez

Experience

• 

  City of Sugar Land

  Aug 2014 - now

  • Manage the Rental Licensing Program’s daily operations• Communicate with homeowners, tenants, and managers on licensing requirements• Process applications, payments, batch close out, bank deposits, and schedule inspections• Read and interpret Code of Ordinances, Land Development Code, and adopted codes forenforcement• Prepare and issue citations, gather evidence and documents to meet standards forcriminal prosecution• Identify issues, troubleshoot, and resolve issues across various platforms• Act as liaison between Rental Licensing and outside departments Show less •Coordinate and provide administrative support to the Prevention and Public Education Division. •Assist with Fire Department Special Events and Ceremonies.•Act as liaison between the Fire Department and other City Departments.•Schedule appointments and organize travel arrangements for the Division.•Perform general office duties such as copying, faxing, and disseminating correspondence, reports, documents and information as assigned.•Prepare, proofreads and edit various document and correspondence forms.•Follow procedures in processing citizens requests;Initiates purchase requisitions; receipts purchase orders and ensure funding is available.•Responsible for main phone line, mail and reception visitors Show less Assisting customers with account inquiries and problems by telephoneMaintains knowledge of City utility rates, billings, and procedures.Maintains daily log of phone calls received and voice messages received.Prepare and follows up on work orders for customer assistance, as needed.Accepts customer payments; maintains and balances a cash drawer.Responds to inquiries related to billings for miscellaneous receivables.File daily cash recaps and posting.Locate and retrieve information on the AS400 to respond to customer inquiries.Process mail payments received.Assist with balancing, adding and stamping checks.Balance cash drawers, reconciles daily receipts, and prepares bank deposits, as needed. Show less

  • Community Development Coordinator

    Nov 2022 - now

  • Code Compliance Coordinator

    Jun 2018 - Dec 2022

  • Administrative Assistant

    Jun 2015 - May 2018

  • Customer Service Representative

    Aug 2014 - Jun 2015