Victoria M.

Experience

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  Catholic Relief Services

  Jan 2001 - Jan 2012

  Web Production Coordinator/ColdFusion Developer

  * Used ColdFusion, SQL, HTML, CSS, JavaScript, PHP and other programming languages to develop, implement, maintain and debug web-based applications.* Participated in the creation and maintenance of the development process documentation, including both generic and specific application test plans.* Supported the organization's use of WordPress and other content management systems.* Responsible for working together with other developers as well as testers to piece together different parts of the project. Show less

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  Catholic Relief Services

  Aug 2012 - Aug 2020

  Project Management Skills:• Ability to manage and communicate effectively, both orally and in writing, with multiple customers, vendors and teams to meet project goals. • Apply traditional and Agile project management methods.• Ability to identify and track project activities, project costs and measure performance against planned objectives.• Ensure best practices are utilized for website design and workflows.• Ability to effectively manage multiple project initiatives and meet hard deadlines.• Manage staff and direct reports to perform technical and web development tasks. • Ability to collaborate and communicate with various teams and delegate tasks to them accordingly.Experience:• Responsible for management, support and maintenance of over 40 Drupal and WordPress properties.• Lead and manage multiple projects with varying deadlines in a fast-paced environment. • Oversee each project’s life cycle from inception to completion, with an emphasis on technical soundness and resource efficiency.• Lead and manage a team of off-site web developers and local vendors. • Responsible for working closely with executive management on budget approval.• Work with the UX Designer and Google Analytics Strategist on SEO optimization to deliver the highest quality product. • Experienced with A/B and multivariate experiments • Develop and manage technical RFPs and SOWs.• Research and evaluate emerging technologies and trends.• Attend workshops and tech conferences on behalf of CRS.Professional Achievements: • CMS platforms: WordPress, Drupal, Luminate/Convio• Project Management Tools: WorkFront, JIRA, WORKAMAJIG, Basecamp• Programming Languages: HTML5/CSS3, JavaScript, JQuery, PHP, ColdFusion• Design/Development Tools: Photoshop, Illustrator, DreamWeaver Show less * Responsible for full life cycle development of documentation, coding, testing, and debugging CRS-Developed programs and applications. * Responsible for database design and normalization of data using SQL Server Enterprise Manager.* Responsible for the development of stored procedures and crystal reports for the CRS Intranet.* Responsible for front-end design using Cold Fusion Studio.* Supported the migration of an existing crs.org website previously hosted in ColdFusion to Drupal.* Successfully interacted with product owners, quality assurance testers, other developers, and system architect on a daily basis to produce high quality results in a timely fashion.* Designed, developed, troubleshot, debugged, configured and maintained website(s) for internal and external communications for the organization and stakeholders.* Maintained and modified existing CRS-Developed programs for headquarters and field offices. Show less

  • Project Manager I, PMP, CSM

    Sept 2014 - Aug 2020

  • Sr. Web Developer

    Aug 2012 - Sept 2014
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  CareFirst BlueCross BlueShield

  Aug 2020 - now

  Plan, organize, and execute communication focused projects for successful delivery of objectives. Initiate and engage cross-functional teams to deliver results. Identify and mitigate risks and escalates when needed. Track progress and maintain document repository to support project needs from initiation to closing.- Provide end to end project management support for ACA consumer direct, ACA Small Group and Large Group (51+) HSA projects.- Initiate and execute project resources, develop timelines, monitor progress, track schedules and mitigate risks. - Oversee all projects progress, member communications, and repository processes in timely and efficient manner. - Execute multiple projects simultaneously and prioritize project initiatives based on known business objectives and priorities.- Help to build and maintain relationships with key stakeholders. Show less + Provide strategic planning and end-to-end project oversight for ACA and day-to-day correspondence projects + Oversee tactical execution of projects and correspondence within regulated timelines and allotted budgets; + Identify and resolve any impediments to project plan implementations; + Oversee all projects progress, member communications, and repository processes in timely and efficient manner. 1. Lead and establish tactical execution timelines for (ACA/Day-to-Day/MA) correspondence projects - Accountable for leading projects and managing SMEs across the organization and vendors -- on time and on budget; - Track and communicate project status to appropriate stakeholder groups and management on a regular basis; - Monitor and control all handoffs between team members and vendors; - Manage confirmation of issuance; establish and keep audit trail preservation; - Provide backup support for Senior Functional Analysts. 2. Oversee execution of correspondence within regulated timelines - Manage and develop project documentation strategies to implement complex and varied correspondence needs; - Oversee and coordinate communications for product launches, renewal processes and/or operational business correspondence for key stakeholder groups. 3. Resolve and/or identify any impediments to project plan implementations - Coordinate controlled audit trail for letter change requirements with business owners and stakeholders; - Maintain lines of communication and flexibility as business requirements evolve; - Communicate project statuses to appropriate stakeholder groups in an understandable way and on a regular basis. Show less I'm responsible for providing analytical and marketing support for sales and retention areas as well as leading and/or participating in the design and implementation of new efforts to ensure sales applications, including CRM, marketing and front-end online application tools, are operating effectively, efficiently interfacing with downstream systems to achieve sales goals and objectives. I manage completion, review, approval and maintenance of mandated ACA product templates. I participate in and manage the analysis of existing business processes and systems to recommend marketing, process and system enhancements. I drive reporting and coordinate with or provide consulting services to other CareFirst departments and external entities, such as vendors, consultants, auditors, Web Broker Entities, eBrokers, other BCBS Plans, and BCBSA. Show less

  • Project Manager

    Sept 2023 - now

  • Corporate Communications Consultant

    Jun 2022 - Sept 2023

  • Sr. Digital Functional Analyst

    Aug 2020 - Jan 2023