Miranda Cooper

Experience

• 

  MetLife

  May 2013 - May 2014

  Associate Adjuster/ Intern

  •Reviewed/Analyzed bi-weekly & monthly towing complaints to evaluate and identify the source or driver of complaints filed; resulting in an improved customer experience and satisfaction. •Analyzed and compared towing production to prior month and prior year to determine changes that increased or decreased production and why to successfully strive for 100% production rate.• Provided the highest degree of customer service to their internal and external customers •Interviewed and screened potential employees for new claims adjuster positions•Planned/Coordinated office events to ensure and encourage employee engagement (I.e. Diversity library project).• Implemented new and innovative ways to measure productivity to determine opportunities for improvement Show less

• 

  MetLife

  May 2015 - Apr 2021

  Auto Claims Adjuster

  • Assisted/led interviews for potential new employees • Assisted/led training of incoming new hire classes• Analyzed specific claims problems and provided feedback for improvement on a root cause problem solve (i.e. Low PD limits process, and Medpay/Casualty standard of work template).• Led/ Reported back to management and associates via presentation of 3rd quarter performance/production• Led liability roundtables-property/auto • Led team huddles and communicated new changes for claims processing and production• Reviewed and communicated customer policy/coverages. • Communicated with company venders such as appraisal, and rental companies (i.e. Enterprise, Hertz, Safe lite, Copart, PDA). • Reviewed and approved customer miscellaneous bills/fees as it pertains to policy coverages. Show less

• 

  Farmers Insurance

  Apr 2021 - now

  • Casualty Claims Adjuster

    Jun 2022 - now

  • Property Claims Adjuster II

    Apr 2021 - now