Mina Alsaadi

Experience

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  Hometown Buffett

  May 2013 - Dec 2015

  Cashier and server
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  Evolution Hospitality Hampton Inn Mission Valley

  Oct 2015 - May 2018

  • Resolve customer issues, complaints, problems in a quick efficient manner to maintain a high level of customer satisfaction and quality service. • Handling cash and visa’s payments and refunds. • Responsible for ordering and inventory for the gift shop and breakfast. • Audit, balance, and close the account for the day. • Responsible for the daily supervision of audit staff, and for all the hotel at night and training new employee.• Reconciling the employer's accounts to ensure room use and revenue statistics are accurate and up to date. Show less • Greeted, registered, and assigned rooms to guests.• Recorded guest comments or complaints, referred customers to managers as necessary• Answered inquiries pertaining to hotel services, guest registration, and travel directions, and makerecommendations regarding shopping, dining, or entertainment.• Maintained a professional relationship with visitors throughout their stay by phone and direct contact• Analyzed information and evaluated results to choose the best solution and solve customerproblems.• Used computers and computer systems to program, write software, set up functions, enter data, orprocess information• Hilton OnQ PMS Expert. Show less

  • Front Office Supervisor

    Dec 2016 - May 2018

  • Front Desk Representative

    Oct 2015 - Dec 2016
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  Excel Hotel Group / Courtyard by Marriott El Cajon

  Jan 2018 - Feb 2019

  Front Office Supervisor

  Opened brand new Courtyard hotel in El Cajon• Experience in new Hotel openings.• Coordinating all of the pre-opening activities on hotel and coordinate with the construction team.• Prepare all the check lists, logs and letters for the front desk. • Responsible for inventory accounting, payroll, scheduling, discipline and training.• Handled guest’s special requests, needs and complaints.

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  Embassy Suites San Diego Bay - Downtown

  Mar 2018 - Feb 2019

  Guest Relations Supervisor/ Evening Manager on Duty

  • Motivated and lead all team members to improve customer service satisfaction. Trained all new team members. Recognized associates on job performance. Engaged with guest during our check inn process or evening social hours. • Balancing the hotel room inventory daily.• Responsible for all front desk inventory and ordering all guest supplies. • Working closely with the team and make sure they have all what they need to work.

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  InterMountain Management

  Feb 2019 - Jun 2021

  Front Office Manager

  - Experience in new Hotel openings.- Trained and mentored front office staff.- Coordinate schedules, payroll and expenses to meet or fall below budget.- Maintains working relationships and communicates with all departments.- Resolves guest problems quickly, efficiently, and courteously.- Conduct regular monthly meetings with the team to address current initiatives, projects and long term goals.

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  Excel Hotel Group

  Jun 2021 - now

  Assistant General Manager