Diana Coman

Experience

• 

  Oracle

  Sept 2012 - Jan 2015

  Collection Analyst-Swedish

  • Daily interaction with customers, sales and in- house teams to ensure prompt payment of amounts due within the assigned portfolio.• Resolve operational issues that arise from the end-to-end sales process (e.g., order status, deliveries, invoicing, returns, claims, financial post-sales programs).• Research and reconcile transactions on customer accounts to ensure accuracy and completeness of the account information.• Timely resolution of customer issues affecting payments and/or customer services.• Handle exceptions relating to the cash collections process within one’s scope.• Generate regular and ad-hoc reports within the team.• Coordinate and manage structured and high quality communication to both external partners and internal colleagues Show less

• 

  Ericsson

  Jan 2015 - Mar 2020

  • Business Analyst

    Sept 2017 - Mar 2020

  • Project Planner

    Jan 2015 - Aug 2017
• 

  Microsoft

  Mar 2020 - now

  • Partner Technical Advisor-Security & Compliance

    May 2021 - now

  • Enterprise Mobility & Security FastTrack Manager

    Mar 2020 - May 2021