Peter Cota

Experience

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  La Quinta Resort & Club, A Waldorf Astoria Resort

  Jun 2014 - May 2017

  Welcomed in guests and assisted with check-in process including capturing credit card information, details of room reservation, informed of property amenities, and information on the local area.Informed guests of potential room upgrade options for a surcharge to generate additional room revenues. Answered questions and handled objections accordingly.Assisted with guest complaints and/or issues and took ownership to resolve all inquiries to ensure excellent customer satisfaction. Patrolled resort property and encompassing areas as deterrent to protect resort and guest assets. Assisted with guest inquires regarding property amenity information and rules and regulations.Responded to calls of guest complaints, first-aid, and medical emergencies. Interacted with local law enforcement and other regulatory agencies as required.

  • Front Office Agent

    Jul 2015 - May 2017

  • Loss Prevention Officer

    Jun 2014 - Jul 2015
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  The Ritz-Carlton Hotel Company, L.L.C.

  May 2017 - Nov 2018

  Front Office Agent

  Welcomed in guests and assisted with check-in process including capturing credit card information, details of room reservation, informed of property amenities, and information on the local area.Informed guests of potential room upgrade options for a surcharge to generate additional room revenues. Answered questions and handled objections accordingly.Assisted with guest complaints and/or issues and took ownership to resolve all inquiries to ensure excellent customer satisfaction.

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  Diamond Resorts®

  Mar 2019 - Nov 2019

  Sales And Marketing Associate

  Welcomed in owners and renters and offered concierge services including property amenities, booking dinner reservations, and sight-seeing recommendations.Offered timeshare marketing vacations to renters that included timeshare presentations. Explained details of potential timeshare ownership and sold packages to those interested.Attempted to book established owners on updates that included current ownership information and new benefits being implemented.

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  The Westin Rancho Mirage

  Nov 2019 - Feb 2021

  Sales And Marketing Associate

  Welcomed in owners and renters and offered concierge services including property amenities, booking dinner reservations, and sight-seeing recommendations.Offered timeshare marketing vacations to renters that included timeshare presentations. Explained details of potential timeshare ownership and sold packages to those interested.Attempted to book established owners on updates that included current ownership information and new benefits being implemented.

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  Spotlight 29 Casino

  Mar 2021 - now

  Gaming Commision

  Monitored tribal assets, employees, and patrons on casino floor, back of house, and encompassing areas of property to ensure compliance with law, regulations, policies, and procedures. Reported instances of vulnerabilities concerning fraud or casino liability.Documented illegal activities or internal control violations with reports based on video evidence to assist in investigations. Interacted with law enforcement and other regulatory agencies as required.Thorough knowledge of wide variety of table games including known cheaters, card counters, and scams to protect integrity of all games. Show less