Ralph Vincent Agabe, BSN, RN

Experience

• 

  Iloilo Mission Hospital

  Jan 2011 - Jan 2012

  Nurse Trainee
• 

  Transcom

  Apr 2013 - Nov 2015

  Handling a team of 10 to 20 members. Primary goal is to manage KPIs and to drive team’s performance. Responsible in developing each team members through regular coaching sessions and team meeting.2014 Excellence Award Managed campaign’s sales performance and reporting.Accomplished end of day reports and performance management. Facilitated new hire and recursive trainings for a class of at least 20 people. Directly reporting to a Training Manager. Driving Sales Performance of the Campaign through sales coaching and training to the CSR.Audit and monitor call performance and identify sales opportunities.Awarded as Top Sales Coach across 3 sites Entry level/Front-liner in a Philippines based Contact Center BPO (Business Process Outsourcing). Providing customer service for a US based cable/internet/phone company. Primarily handling billing concerns and providing technical support for their cable, phone and internet concerns.

  • Team Leader (Operations Supervisor)

    Sept 2014 - Nov 2015

  • Trainer (Product Specialist)

    Jan 2014 - Sept 2014

  • Sales Coach

    Dec 2012 - Jan 2014

  • Customer Service Representative

    Apr 2013 - Nov 2013
• 

  Pfizer

  Mar 2016 - Nov 2020

  Professional Healthcare Representative
• 

  Viatris

  Nov 2020 - Aug 2022

  Professional Healthcare Representative
• 

  Banana Republic

  Sept 2022 - Sept 2023

  Brand Associate

  Recognized Golden Stylist of the monthSelected as one of the Ateliers - Managed clientele for personal styling and business relationships.

• 

  URSA (Universal Rehabilitation Service Agency)

  Jul 2023 - now

  Community Rehabilitation Worker

  Working closely with Persons Living with Developmental Disabilities, Providing holistic care and carryout ADL.Supporting the team with reporting and data analysis. Responsible for medication audit and reordering.Plan and execute activities and programs. Directly reporting to the Team Lead and Program Coordinator