Deepika G.

Experience

• 

  Tata Consultancy Services

  Apr 2010 - Mar 2020

  • Worked on Morgan Stanley internal cloud based desktop configuration management system.• Troubleshooting and investigating issues escalated by the various Level 2 support teams. • Using IBM BigFix to write fixlets/analysis to deploy complex solutions and scan the environment.• Owned and managed AppSense Environment Manager to manage the user profile and desktop configuration. Leading the project for the upgrade of the product from version 8.3 to 8.6. Primary contact for the issues/escalations for AppSense Personalization from Level 2, engineering and various support teams. • Automation of regular day to day tasks using PowerShell scripts.• Writing SQL queries to extract data using SQL Server Management Studio 2008.• Maintaining and monitoring overall PC health.• Testing new and changed components being introduced into the environment, coordinating with the engineering and deployment of the core products.• Creating Change/Problem/Incident tickets per ITIL standards.• Providing support and presence on the outage calls initiated by Enterprise command center. Show less • Tracking and updating any virtual systems platform issues reported by various support teams for further investigation with Morgan Stanley windows enterprise infrastructure support and engineering teams.• Includes identifying trends, areas for continuous improvement, raise issues, concerns and opportunities accordingly. • Serve as a liaison to other technical groups within IT and external to Morgan Stanley with respect to resolving problems, assuring quality of new applications and implementing upgrades; communicate the impact of any technology change.• Windows Systems administrative automated scripting. Responsible for developing and reviewing automated scripts that will assist with reported adhoc troubleshooting support task that can efficiently report and identity trends on local machines or virtual machines.• Creating problem tickets with the incident tickets and coordinating with different teams to troubleshoot and close the problems. Show less • Provided L2/L3 support for Third party applications and CRM applications.• Created custom VB scripts to install the updates for CRM applications.• Closely working with Vendor and Internal teams for Security Reviews, Application Certification and Infrastructural requirements.• Checking TCP/IP and Firewall connectivity issues and troubleshooting• Working closely with the packaging teams to test the Application packages and functionality.• Using Service Manager for Incident and Change tickets. Show less

  • Windows System Administrator

    Jul 2014 - Mar 2020

  • Assistant Consultant

    Dec 2009 - Mar 2020

  • Windows System Administrator

    Apr 2013 - Jun 2014

  • Windows System Administrator

    Apr 2010 - Mar 2013
• 

  Morgan Stanley

  Mar 2020 - now

  • Vice President

    Jan 2023 - now

  • Senior Manager

    Mar 2020 - Jan 2023