John Toomer

Experience

• 

  Borders

  May 2005 - Dec 2010

  Inventory Specialist

  • Assisted customers via in-person or on the phone by locating books in-store or by ordering them online. • Communicated with customers regarding order status and/or changes in delivery dates.

• 

  Sam's Club

  Jul 2011 - Dec 2018

  Competition Shopper

  • Developed new procedure using Microsoft Excel to conduct pricing comparisons by visiting competitors’ stores, updated internal pricings in the system, and reported changed prices to management on a weekly basis. • Supported daily cash office functions by preparing cash deposit bags for pick up, completing morning paperwork, balancing the cash office, and conducting reconciliation for any overages or shortages.• Provided customers with speedy checkout while informing them of ongoing and upcoming promotions and the benefits of a membership and credit card. • Utilized Microsoft Office applications to create a record-keeping document for weekly team safety meetings. Show less

• 

  Canteen, NA

  Apr 2019 - Jul 2020

  Order Processor

  • Utilize route list to accurately load vending products onto designated trucks and prepare trucks for morning deliveries. • Maintain a clean and safe work area by sweeping and organizing/stacking excess totes after deliveries are completed.

• 

  ID.me

  Jul 2020 - May 2023

  Community Verifications Team Lead

  • Liaised with IT to troubleshoot and resolve various technical issues including password resets and network connection issues.• Provided technical assistance on Tier I & II JIRA tickets.• Updated laptops with the most current MacOS updates.• Mentor, develop, and lead a team of 10-15 Community Verification Representatives by having weekly team meetings and biweekly 1-on-1’s.• Developed and managed spreadsheet to keep track of the team’s productivity.• Manage team administrative tasks, including but not limited to time sheets, attendance, and policy adherence.• Maintain up-to-date knowledge of Member Support policies, procedures, systems, tools, and associated ID.me products.• Perform weekly quality checks to ensure consistent customer service delivery to the company standards.• Operate as a subject matter expert for Community Verification representatives and others by answering questions and helping to develop standards of procedure.• Participate in biweekly Quality Assurance department calibration sessions. Show less