Richard Chandra

Experience

• 

  PEMMZ.ID

  Sept 2019 - Jan 2021

  Maintain good relations with GIGABYTE's laptop division located in Taiwan's headquarters so that the customer warranty claims process and spare parts delivery run properly.Assist colleagues with new technical problems in Windows Systems so that the service process can run smoothly.Provide information to colleagues about the latest computer technology updates at weekly meetings so that the sales team and customer service team can answer technical questions from customers.Organize service documents to be more structured and easier to read.Organize service files that have not been tidied up for the past 1 year to make it easier to find service cases for review. Show less

  • Freelancer for R&D division (PEMMZCHANNEL)

    Oct 2020 - Jan 2021

  • Technical Advisor

    Sept 2019 - Oct 2020
• 

  PT. MULTIPOLAR TECHNOLOGY,TBK under RecruitFirst Indonesia

  Jan 2022 - Jan 2024

  Carry out preventative maintenance of network devices (ASA, LAN Switch) at customer premises. Open a case ticket when an unexpected bug or problem occurs with a network device that requires further technical assistance from Cisco TAC at the customer's premises. Created Python code with the help of chatGPT to automatically perform tasks such as backup configuration, and save the required output of Cisco devices managed by Multipolar (IOS Switch, Cisco ASA).Update and document the end of support for each network device managed by Multipolar at the customer's premises. Create 3‑month, 4‑month, and 6‑month reports to let customers know which devices are nearing the end of support and which devices have high utilization. Standby outside working hours at the customer's location if there is a request from the customer. Show less Carry out daily operations/changes/solving cases day‑to‑day at the customer's place.Capture device utilization every morning and evening to ensure network and security devices are running optimally.Create monthly reports of device utilization taken daily to make it easier for customers to read the device's health for the last month.Create and update topologies for the server farm segment.Update and document the end of support of each device managed by multipolar at the customer site.Create a 6‑month report to let customers know which devices are nearing the end of support and which devices need to be upgraded or replaced due to high device utilization.Stand by at the customer's place on holidays if there is a request from the customer. Show less

  • Onsite Network Engineer at Bank Negara Indonesia

    Feb 2023 - Jan 2024

  • Onsite Network Engineer at PANIN Bank

    Jan 2022 - Feb 2023
• 

  PT Nusantara Compnet Integrator (Compnet)

  Jan 2024 - Jan 2025

  • Carry out operation and maintenance of Cisco network devices (Firewall, LAN Switch, WLC, AP, and ISE) at customer's premises.• Troubleshoot network-related issues at network devices and also at endpoints.• Create and update the entire Pertamina Hulu Rokan network topology at RDTX Place.• Create a monthly report to let customers know which devices are nearing the end of support and need to be upgraded to fix bugs.• Finds issues in the firewall that have not been addressed for a long time and fixes them so that the firewall can be used properly.• Find ISE Profiling and Posture that still do not match customer requests and coordinate with the project team to improve it.• Coordinate with other Pertamina network engineers so that network traffic can run properly.• Record all firewall rules in Excel online to make it easier for users to find the firewall rules they need or update.• Open a case ticket when an unexpected bug or problem occurs with a network device that requires further technical assistance from Cisco TAC at the customer's premises. Show less

  • Temporary 1st level

    Jan 2025 - Jan 2025

  • Onsite Network Engineer at Mahkamah Konstitusi Republik Indonesia

    Nov 2024 - Dec 2024

  • Onsite Network Engineer at Pertamina Hulu Rokan

    Mar 2024 - Nov 2024

  • Onsite Network Engineer at Traveloka Campus

    Jan 2024 - Feb 2024
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  PT Mitra Karsa Utama

  Feb 2025 - now

  XL Engineer Onsite Support at Pertamina Hulu Rokan