Elizabeth Simplice

Experience

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  Best Buy

  May 2015 - Mar 2018

  Front End Supervisor

  During my tenure as an Operations Supervisor at Best Buy, I played a vital role in optimizing top-level operations, leading the charge in year-over-year improvements to operational cost efficiency. I was entrusted with the responsibility of overseeing a talented team, actively coaching and developing future leaders within the organization. My journey also involved collaborating closely with retail development teams to spearhead innovative processes and strategies.My daily tasks centered around delivering personalized customer service, ensuring that each customer received tailored solutions to meet their unique needs. I took pride in streamlining front-of-store processes to create a world-class shopping experience. Additionally, I had the privilege of managing hiring processes, controlling expenses, and maintaining our information technology hardware.My role extended into executing strategic plans encompassing merchandising, inventory management, and asset protection. I led and mentored a dedicated team, ensuring precise record keeping, secure product storage, and efficient product shipments, all while fostering a robust culture of asset protection throughout the store.Furthermore, I actively participated in the selection of new team members, managed their performance, provided essential training, and coordinated special events to strengthen team communication and unity. My journey at Best Buy was marked by a commitment to operational excellence and unwavering dedication to customer satisfaction. Joining Best Buy was a pivotal experience that allowed me to continually raise the bar for operational standards. Show less

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  Geek Squad

  Mar 2018 - Oct 2022

  Geek Squad Manager

  Achieved remarkable revenue growth, consistently ranking in the top 10 within the company. Demonstrated a strong ability to retain experienced agents while nurturing and promoting emerging leaders. Spearheaded operational and client growth initiatives.Led day-to-day operations encompassing the Precinct (computer and PC repair service) and Auto Tech Bay (Auto installation fulfillment services). Oversaw a team of dedicated agents, prioritizing the delivery of a world-class client experience and driving exceptional business outcomes.Provided effective work direction, comprehensive training, and continuous development opportunities for a diverse team of agents. Tracked and monitored agent skill set accomplishments to ensure excellence in service delivery. Show less

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  Best Buy

  Oct 2022 - now

  Creating a positive customer service experience throughout the store. In-store pickup, checkout, asset protection, inventory control, returns/exchanges/trade-in, recycling, and safety all fall into your big bucket of responsibilities. Total store responsibility, training, mentoring of associates, building an effective sales culture, and driving positive outcomes for the company. Key responsibilities for this role are ensuring efficient and effective customer experiences. Oversees all store HR practices and audits compliance processesMonitors controllable expenses and partners with leadership for informed decision making. Directly supervises, trains, develops, and retains key holders and associates. Builds a diverse pipeline of talent for future opportunities. Celebrates and recognizes successful moments everyday. Show less

  • Emerging Careers (ERG) Curture Pillar

    Jun 2022 - now

  • Operations Assistant Manager

    Oct 2022 - Jun 2023
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  Geek Squad

  Jun 2023 - now

  Services Experience Manager

  As a dynamic leader with a proven track record of driving growth and performance, I have successfully led a team agents and leaders in a multi-million dollar stores, consistently delivering exceptional results. I manage multiple in-store service locations, partnering with micromarket and marketplace leaders to implement innovative service strategies and provide data-driven insights. Through hands-on leadership, I guide the career development, training, and performance of Geek Squad Agents and Supervisors, ensuring operational excellence and high levels of customer satisfaction. My experience includes analyzing key performance indicators—such as productivity, revenue, and turnaround time—and leading initiatives to improve efficiency and results. I’m passionate about fostering a diverse and inclusive team, recruiting and onboarding talent that drives both culture and business growth. With a deep focus on execution and strategy, I continuously align team efforts to meet business goals, leveraging my expertise to elevate both individual and organizational performance. Show less

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  IAM.Guided

  Sept 2024 - now

  Founder & CEO

  “I Am Guided,” founded in [Year of Intention], is a faith-based journaling company designed to help individuals of all backgrounds align their life’s purpose. At “I Am Guided,” we believe that every person, regardless of their role—whether a CEO, professional, parent, or student—can benefit from a faith-centered approach to life. Our tools are designed to help users focus on their spiritual growth, encouraging reflection and intentionality in daily living. By integrating faith into decision-making and life goals, we aim to support individuals in staying connected to their purpose while navigating personal and professional responsibilities. Show less