Csilla Vaidos, M.S.

Experience

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  BUD CALCUL TECHNIQUE ET SCIENTIFIQUE SARL

  Sept 1998 - Sept 2000

  Software Developer

  Worked on a project with a team of mathematicians and mechanical engineers and conducted scientific research to simulate movements of bodies under certain circumstances. As part of the team I have developed applications in Visual C++ and Visual Fortran.

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  Revenue Production Management, Inc.

  Sept 2002 - May 2007

  Information Technology Analyst

  Started out as a Client Services Representative and then transferred to a small (2 persons) IT Team. I had managed activities related to the Information System, including hardware maintenance, software development, partaken in website design and development of a payment site, user support, network maintenance and database management.

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  MiraMed Revenue

  May 2007 - Apr 2013

  _Managed a team of 6 employees and Helpdesk._Developed and improved operational processes, like Account Flow, Letters Design and Generation, Reports Design and Generation, Automated Payment Posting, Streamlined and documented processes to be offshored.._Overviewed and documented Technology Projects, like Server Visualization, Network Redesign, SAN Implementation, System Conversion, Automate Deployment._Several other Projects, like New Client Implementations, Created Agency KPIs, Automation of processes for Client Services, Accounting, etc. Show less

  • Information Technology Manager

    Jan 2010 - Apr 2013

  • Information Technology Supervisor

    Jul 2009 - Dec 2009

  • Systems Data Analyst

    May 2007 - Jun 2009
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  Harris & Harris

  May 2013 - now

  Currently overseeing the Automation and Application Support Teams and working on several internal strategic initiatives. Examples: Implementation on the technology side the Analytics Driven Collections Strategy, Implementation of Omnichannel solutions, developed web-based interface (CollectorView) for our collector system, based on jBase and leveraging RestAPI technology. Continued to oversee the Automation and the Application Support/Business Analyst teams. Also continued to expand on improving Self-Service options for payments, and adding to our Electronic Media module. Working with multiple vendors and technical solutions, I have added Texting to our commonly used communication channels. In addition to prior responsibilities, assumed the Maintenance and Support of our Finvi (Columbia Ultimate) TCS System. Deployed a new TCS environment and hosting services for a client. Implemented new payment channels, like IVR, upgraded the Payment Portal to a mobile friendly modern interface, developed technology to support our Electronic Media initiatives, venturing into sending email payment reminders. Managed the IT Operations, Automation and the team of Business Analysts supporting the Day-to-Day processes. Managed the Helpdesk and after-our support team. In addition, worked on several projects. Examples: New Merchant Provider Implementation, Payment Processing Implementation, part of the PPMS management team, Payment Processing Vendor Implementation (Payment Vision), etc

  • Senior Director Information Technology

    Apr 2022 - now

  • Director Of Information Technology

    Dec 2019 - Apr 2022

  • Senior Manager, Information Technology

    Jan 2018 - Dec 2019

  • Application Support Manager

    May 2013 - Jan 2018