Deep Enrich
Sourav Chatterjee
Customer Service Specialist
240 followers
West Bengal, India
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About me
Advisor at BT
Education
Techno India College Of Technology
2019 - 2023B.tech Electronics and communication engineering 8.4
Experience
Tech Mahindra
Jan 2021 - Mar 2022Customer Service Specialist
BT Group
Jun 2022 - nowBusiness Service Advisor*Logged service and support calls and message using internal company software*Analysed and resolved incidents and requests regarding use of application software and hardware*Ensured the end-to-end customer experience and provided a single point of contact for all the customers*Maintained all the SLAs so that we close in greenDeveloped the client relationship by giving continous service improvement
Licenses & Certifications
- View certificate
ITIL® Foundation 4 First Look
LinkedInFeb 2023
- View certificate
Cisco Networking Foundations: Fundamentals of Cisco Networking
LinkedInFeb 2023
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