Dattesh Trivedi

Experience

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  LJ College of Computer Applications

  Jun 2013 - Jul 2014

  System Administrator

  • System Support of 250 Computers • Printer Troubleshooting• Implemented Endpoint Security Solution• Active Directory Management• Wifi Trouble shooting• Asset Management• Data Backup• Coordinated with external business units for server operations and needs reporting

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  Adecco

  Aug 2014 - Nov 2014

  Information Technology Executive

  Worked For Client Gujarat Gas Limited System Level Support to 4 Locations Remote Support Desktop and Printer TroubleshootingVendor Management

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  Computer Care

  Dec 2014 - May 2016

  Information Technology Executive

  • Desktop Level Troubleshooting of Multiple Municipality Offices• Remote Support • Server Troubleshooting• Vendor Management• Outlook Troubleshooting• Chip level Troubleshooting

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  HealthTech India

  Jan 2017 - May 2017

  Network Engineer

  • Active Directory Management• Proactive Maintenance• System Administration• Firewall Monitoring• Bandwidth Management• System Support of 100+ Desktops• Asset Management.• Resetting ShoreTel IP Phones• Managing Cisco SG300 Switches• Vendor Management• Outlook Troubleshooting• Managed Microsoft Active Directory Windows 2012 R2 Server

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  ZebPay

  May 2017 - Jun 2018

  Network Engineer

  Troubleshooting Configuring Linux MAC and Windows Mixed Environment• Management of Company's Software Licenses• Managing Users in O365, Duo Security, Open vpn.• Monitoring and Managing Firewall of Two Locations.• Active Directory Management • Migrated Windows, Linux, MAC Clients to Windows Active Directory on Cloud.• Proactive Maintenance.• System Support of Two Locations• Managing Cisco SG300 Switches• Vendor & Asset Management• Implemented Sonicwall UTM in two locations• Administering Windows Server with Active Directory• Implemented Seqrite Endpoint Security with DLP and Enterprise Level Ruckus Wi-Fi Solution• Managing deployments/rollouts• Pro Active Maintenance • Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance• Analyzing system logs and identifying potential issues with computer systems.• Creating Documentation like Network Map, Servers and another IT Infra.• Managed Microsoft Active Directory Windows 2016 Server• Implemented procedures for architecture, designing, support, and maintenance of AD products and IT infrastructure projects• Designed and deployed processes for service packs and security updates of Windows server instances Show less

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  Shalby Limited

  Nov 2018 - Mar 2020

  Senior System Administrator

  • Managing 9 Locations with Windows Server 2008.• Managing 9 Firewall at Group Level• Monitoring and Managing Virtualized Servers on IBM Blade Server and Dell EMC Servers.• Managing Symantec Endpoint Security• Managing Brightmail • Proactive Maintenance• Managing Software Licenses from VLSC portal at Group Level• System Support in Windows and Linux Mixed Environment• Monitoring Tickets of 20 L1 Support Engineers and Ensuring to close ticket according to SLA• Exchange 2007 Administration. • Creating and arranging proper IT Support for Cisco Webex meetings.• Asset Management• Maintaining Servers by Scheduled Downtimes. Show less

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  Seqrite

  Mar 2020 - Nov 2021

  Senior Support Engineer

  Enterprise Branch Support Engineer – Seqrite (Quick Heal Technologies Ltd)• L2 and L3 Support onsite and Remote• Handling Critical and Escalated cases• Troubleshooting Windows OS by going in Extra Mile• Promoted to L2 Branch Support Engineer within 10 months of Tenure • Supporting customers on Large and complex Environment, Virus Analysis, Root cause, Ransomware Analysis, Disinfection of Network• Handled Responsibilities of Pre-Sales Engineer and L3 Engineer for POC of UTM and Endpoint Security with DLP• Weekly Once Worked as a Bin manager for assigning cases to Team Members of West Region• Creating Defects in JIRA• Troubleshooting, Installation and POC of Multiple Products – UEM (Seqrite Endpoint Security Cloud), UTM, Endpoint Security on Premise, Quick Heal Server Edition Show less

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  GajShield Infotech (I) Private Limited

  Dec 2021 - Feb 2022

  Presales Engineer

  Developing solutions and organizing, planning, creating & delivering compelling proof of concept demonstrationsEnsuring solutions stated in the Statement of Work are best practice and in line with client requirementsManaging the sales bid process by responding to RFI’s & RFP’sWorking closely with Sales to ensure successful closure of the sales processLiaising with Product Managers to provide feedback from clients about product requirementsKeeping abreast of market trends and product & competitor landscapes Show less

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  IDP India

  Jun 2022 - Jul 2023

  Operations Team Lead

  Scheduling of resources to meet optimum support levels• Monitoring of error logs of team members and resolve• 0% tolerance, deviation to any laid down processes• Ensure adherence to quality standards.• Handling Team – Roaster Management and Monitoring Performance.• Train New joiners in operation procedures• Work closely with other team for day-to-day activities• Provide daily/weekly/monthly MIS to management.• Handling Responsibilities of Centre Head.• Managing Sophos Firewall.• Ensuring Network Uptime.• Managing Vendors for Hardware issues.• Managing 100+ Laptops for OS & hardware issues.• Scheduling Video Conference meeting for Top Management Show less

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  Tech Holding

  Jul 2023 - Oct 2023

  Senior Technical Support Engineer

  Managing Tickets in ServiceDesk, Resolving it with High CSAT • Office 365 User Administration and License Management• Windows OS, MAC OS Troubleshooting. • Network & Server Management Through Solarwinds Orion.• Monitoring Symantec Netbackup for 99.9% Uptime• Windows Server 2008 R2 and 2016 Active Directory User Administration.• Vendor Management for Hardware Replace/ Onsite Installation.• Troubleshooting Video Conference Devices for Users• Ensuring Best Practices are Followed• Ensuring SLA are maintained • Ensuring all assets are properly Tagged and IMAC process is strictly followed with regular updates. • Creating JIRA Confluence for proper procedures and documentation. • Train New Joined for process Show less

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  LOOKMAN ELECTROPLAST INDUSTRIES LIMITED

  Oct 2023 - Jan 2024

  Data Center Server Expert

  Managing 2 Data Centres( Tier 2 ) for Ahmedabad Municipal Corporation – Ahmedabad Safe City and Smart City Project.• Managing 200+ Server in Hyper V • Managing Dell MX and M Series Blade Servers • Manging Fortinet Firewall• Managing Team• Managing Active Directory• Managing of Cisco Network• Creating Documentation & Maintaining SLA• Monitoring Network & Servers in NMS

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  Trigent Software Inc

  Jan 2024 - Jul 2024

  Site Infra Lead

  Infrastructure Management: Oversee and manage the infrastructure at four locations, ensuring optimal performance and uptime.Data Center Operations: Manage data center infrastructure, including servers, storage, and network components.Backup Solutions: Administer and maintain Veeam backup solutions to ensure data protection and disaster recovery readiness.Escalation Management: Act as the primary point of contact for infrastructure-related escalations, providing timely and effective resolutions.Downtime Activities: Plan and execute scheduled downtime activities, ensuring minimal disruption to operations.Backup Annexures Review: Regularly review and update backup annexures to align with the latest best practices and organizational policies.SLA Maintenance: Ensure all tickets meet the defined Service Level Agreements (SLAs), maintaining a high standard of service delivery.Ticket Review: Review and manage tickets to ensure timely resolution and adherence to quality standards.Collaboration: Work closely with cross-functional teams to ensure infrastructure alignment with business needs.Documentation: Maintain comprehensive documentation of infrastructure configurations, procedures, and incident reports.Continuous Improvement: Identify areas for improvement within the infrastructure and implement solutions to enhance efficiency and reliability.Compliance: Ensure all infrastructure activities comply with relevant regulatory and industry standards. Show less