Angelo F.

Experience

• 

  College of Business - The University of Akron

  Aug 2018 - Aug 2021

  Lab Assistant

  • Independently and collaboratively performed assignments as part of a 7-member lab assistant team, supporting 5 different labs within the College of Business.• Ensured computers were consistently updated with the latest software to mitigate vulnerabilities and enhance security.• Installed and configured class-specific software according to professors' requirements, ensuring optimal functionality.• Troubleshot hardware and software issues on desktops and laptops, accurately diagnosing problems and implementing effective solutions.• Managed the check-in and check-out process for student laptops, provided by the CBA, for classwork and studying. Show less

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  Independence Pet Group

  Mar 2021 - Nov 2021

  IT Support Intern

  • Utilized ServiceNow to efficiently manage and respond to helpdesk tickets, ensuring timely escalation and resolution of issues.• Collaborated with a dedicated team of 7 employees to deliver exceptional service and support to all staff members.• Troubleshot and resolved technical errors, consistently finding effective solutions to complex problems.• Coordinated the setup, maintenance, and decommissioning of desk hardware for users in the Akron office.

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  Apple Growth Partners

  Jan 2022 - Jun 2024

  IT Support Specialist

  • In my role as a cybersecurity and Intune administrator, I implemented security measures and ensured compliance across all firm endpoints using Microsoft Defender XDR. Additionally, I conducted system penetration tests to identify and document vulnerabilities for subsequent patching.• Efficiently managed and responded to incoming helpdesk tickets using Fresh Service, ensuring timely resolution and user satisfaction.• Collaborated within a dedicated team to maintain and optimize the performance of daily applications, ensuring seamless operations and enhancing end-user productivity.• Deployed, provisioned, updated and maintained user laptops for all employees, ensuring they have the necessary tools and resources to perform their duties effectively.• Prepared and set up desk hardware for new hires prior to their start date, facilitating a smooth and efficient onboarding process.• Diagnosed and resolved hardware and software issues, providing clear and effective communication to the firm regarding any technical challenges and solutions. Show less

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  Eide Bailly LLP

  Jun 2024 - now

  Support Engineer

  • Serving as the primary local IT representative for the Eide Bailly Great Lakes Region, providing IT services and support across four offices that encompass Ohio and Illinois.• Leveraging ServiceNow to manage and communicate with users regarding incidents and requests.• Responsible for deploying and provisioning laptops for new hires across the Eide Bailly Great Lakes region. Additionally, I manage and maintain user objects in Active Directory to ensure seamless onboarding and access control.• Utilizing BeyondTrust Bomgar for remote support to jump clients, and resolving user software and hardware issues.• Using Delinea Secret Server to secure and manage privileged access, ensuring the protection of critical systems and sensitive information through robust privileged access management (PAM) practices.• Using Delinea Connection Manager to securely manage and monitor remote sessions, enhancing the security and efficiency of remote access to critical systems. Show less