Dolcey Torres

Experience

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  Promigas Telecomunicaciones

  Aug 2006 - Dec 2007

  Responsibilities:• Solved technical problems in the access optical network. • Run certification tests, and propose solutions if the results were not in compliance with the requirements. • Configuration of RAD, Transition, Raisecom and Telindus Modems, including its concentration devices as Megaplex, DXC and PSAX for TDM and ATM networks; IP-Mux 14 Modems and its concentration devices as IP-Mux 16, ESU and PP8k for MEN and TDMoIP Networks; and configuration of AM1, AMS, ADM16 and ADM Universal devices for the SDH and DWDM network.• Network Management of MEN, TDM, TDMoIP, ATM and SDH.Achievements: • Compliance with the SLAs agreed with the client, such as a greater than 99.9% availability of the services offered.• High recognition of the work done by the customers. Show less

  • Support Engineer

    Dec 2006 - Dec 2007

  • Helpdesk Analyst

    Aug 2006 - Dec 2006
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  Comcel

  Jan 2008 - Sept 2010

  Responsibilities:• Solve the technical problems on 2G and 3G networks to ensure a stable performance nationwide; and resolve network failures reports on timely manner.• Configuration, Operation and maintenance of the devices from the 2G and 3G networks (in the field and remotely), like BTS, FLEXI BTS, WBTS (NSN vendor); Microwave transmission equipment (Ericsson and NEC); SDH Multiplexors (U-Node, V-Node, HUAWEI 2500, 3500 and 7500 by optic fiber), TELLABS Concentrators; NSN BSC and NSN RNC nationwide.Achievements: Reached an availability higher than 99,9% of the national network together with my team. Show less Responsibilities:The same responsibilities listed before, but only in the Caribbean Region of the Country. Furthermore:• Integration of new BTS sites 2G and 3G, rehomming of BTS using Split BSS OSS, rehostings of BSCs, retuning, upgrade or downgrade of TRX by sites at the regional level. • Coordination of preventive, predictive and corrective maintenance of all items found in the transmission hotspots of Colombian Caribbean Region, ensuring compliance with the requirements at such sites.• Coordination and management of contractors and field staff in the development of preventative maintenance on critical sites of transmission.• Alarm debugging in BSCs, RNCs, TELLABS and HID located in the main nodes at the Caribbean Cost.Achievements: • Obtaining optimal service levels in critical sites in charge through the maintenance management of the site.• Reached an availability greater than 99.9% of the network at the regional level together with my team. Show less

  • Service Assurance Engineer

    Jan 2010 - Sept 2010

  • Transmission Maintenance Engineer

    Jan 2008 - Jan 2010
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  Nokia

  Dec 2012 - Aug 2021

  Responsibilities:• Management and monitoring the modernization equipment activities at the customer's mobile base stations in order to ensure optimum operation of the newly installed device.• Integration, Fault Management, Troubleshooting and Preventive maintenance of BTS, Node B and access elements (UTRAN).• Configuring IP for data transport network.• Coordinate and provide support to field crews for troubleshooting nationwide.• Monitoring and control network KPIs.• Handling problems of high complexity in client's network elements.• BTS Software update in order to improve performance.• Operation and Maintenance of the 2G network with RU 20.• Operation and Maintenance of the 3G network with RU 30 and RU 40.Tools: RAS/OSS, Network Editor, CM Editor, CM Operation Manager, HIT, Licence Manager, Applicatoin Launcher, WBTS Manager.Achievements: Reach optimal levels of the KPIs regarding data traffic in the network in the most critical days of operation (i.e. Christmas and New Year).• Compliance with SLA agreed with the client in solving problems.• Solve problems in network elements which were optimized before I was part of the optimization team, making these elements operate nowadays with KPIs equal or better compared with its historical values. Show less

  • Field Manager OnAir

    May 2017 - Aug 2021

  • Project Consultant RAN Engineer

    Dec 2012 - May 2017
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  SIERGROUP

  Apr 2015 - now

  General Manager

  Master in photon technology. Electronic-Electrical Engineer, 100% bilingual. Certified in fundamentals of ITIL V3 2011 edition with 14 years of professional experience in Operation and Maintenance of telecommunications networks and management of telecommunications projects, energy efficiency and electrical installations.