Mazlan Abd Latif

Experience

• 

  VADS Berhad

  Jul 2010 - Nov 2010

  Customer Service Representative

  • Answered incoming calls and troubleshooted customer problems, providing excellent customer service.• Prepared detailed reports for technicians to follow up on unsolved cases efficiently.• Demonstrated strong communication and problem-solving skills in a fast-paced environment.

• 

  Apex Knowledge Sdn. Bhd.

  Dec 2010 - now

  • Collaborated with customers to understand business requirements and pain points, leading to tailored product solutions.• Conducted product demonstrations and workshops to showcase potential solutions.• Assisted sales team during pre-sales process by presenting customized solutions.• Provided post-sales support to ensure successful implementation and customer satisfaction. • Delivered tailored product demonstrations and training sessions to meet end-user needs, identifying upselling opportunities for business growth.• Provided proactive client support, troubleshooting issues to ensure seamless user experiences and long-term satisfaction.• Conducted engaging hands-on workshops and interactive webinars to demonstrate product value and drive user adoption. • Developed and maintained customer database, securing new accounts through aggressive canvassing and cold calling.• Achieved revenue targets set by management through strategic sales action plans and product demonstrations.• Ensured customer satisfaction and maintained strong client relationships.

  • Product Solutions Specialist

    Jan 2025 - now

  • Training & Development Consultant

    Jan 2020 - Dec 2024

  • Sales Executive

    Dec 2010 - Dec 2019