Sheraz Arshad

Experience

• 

  Xavor Pakistan

  Jun 2005 - Jun 2007

  Software Enginner

  I have worked with Xavor Pakistan Pvt. Limited as Software Engineer from June 21, 2005 till June20, 2007. Xavor is a Microsoft Gold Partner and celebrated its 10 years of inception in 2005.

• 

  Meta App PVT Ltd

  Jun 2007 - Jun 2008

  Software Enginner

  I have worked in Metaapp Pakistan Pvt. Limited as Software Engineer from June 21, 2007 and worked on a product through its beta release, worked in Asp.net with Enhanced AJAX support to improve user experience. My responsibilities included Research, Analysis and Development to bring out the best possible requirements set based on the business requirements provided by Product Manager in US and then designing the architecture of module. I also worked with designers and UI Teams to build front end of the application while I also took care of business and database level development. Show less

• 

  Pakistan Mobile Communications Ltd

  Jun 2008 - Mar 2012

  Assistant Manager

  • SIEBEL 8.0 CORE Consultant (Certified). Currently I am working with Mobilink Pakistan as Assistant Manager in IT- CRM department.• My core responsibilities include managing a team of 9 people to provide 24-7 availability of IT systems and motivating the team to handle the operational workload. Maintaining roster to provide uninterrupted service delivery for customers. • Managing database/SIEBEL application and other hardware /software maintenance activities • Analyzing and providing solutions for Business requirements, optimization of database, managing Server (UNIX), operational tasks and ensuring that customers always receive best quality of service without any delay. • Siebel Administration and component balancing to achieve and manage variations based on business requirements. • Analyzing Data for possible problems and suggesting solutions based on the analysis and business needs.• Deploying builds on SIEBEL application, which is comprised of a total 30 servers including 8 servers for integration applications• WI-MAX provisioning in SIEBEL system and support.• Customer handling and automating operations to induce operational efficiencies.• Migration from legacy CRM to SIEBEL was done with more than 90% accuracy for prepaid data. Led the migration from CRM Project for data mounting to more than 42 million.• Supervised the Integration of SIEBEL with existing systems like Humming Bird, Tax portal and Intelligent Network• Achieved smooth Integration between CRM/Provisioning and related systems for Billing system Upgrade. Show less

• 

  Teradata

  Feb 2012 - Apr 2019

  Managing service portfolio of multiple customer in international region along with development management responsibilities and capability development for the resources and managed service practice. Managing SLA and KPI while improving the delivery standards. Process improvements and adherence. Resource skill enhancementTime and Cost management Managing off-shore,on-shore teams towards efficient deliveryManaged a team of 27 consultants working in different roles. Resource Management Resource trainingMaintaining Motivation and hygiene of the resourcesPlanning and execution of team building and trust building activities including recreational trips.Forecasting and Managing operational expense Teradata Certified Professional.Working as a Teradata Consultant @ Teradata GCC Pakistan Office and providing support to EMEA region for the DWH product(Teradata). Responsibilities include Managing the Environment, Space and Database Administration and other BAR related activities. Performance tunning and managing the operations within the resource limitations is one of the special services provided by Teradata Consultants.

  • Associate Practice Manager

    Aug 2016 - Apr 2019

  • Practice leader / service delivery Manager

    Jun 2016 - Apr 2019

  • Service Delivery Manager

    Oct 2013 - Jun 2016

  • Practice Lead

    Jul 2013 - Dec 2013

  • PS Consultant

    Feb 2012 - Jul 2013
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  Volvo Car Group

  Jun 2014 - Mar 2016

  Service Delivery Manager

  Leading a multiple of operations support , maintenance and ETL project development. Managing team from cross cultural and locations of almost 50 consultants to deliver managed services with Volvo cars

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  Etisalat

  Apr 2019 - May 2022

  Information Technology Governance Manager
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  Systems Limited

  May 2022 - now

  Vice President
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  PartnerLinQ

  Oct 2023 - now

  Vice President PartnerlinQ