Andrei Bustarde

Experience

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  Grand Sierra Resort

  Jan 1999 - Jan 2002

  Another quick transition to a higher responsibility and pay. The driver in accepting the position is to learn the mechanical side of the business. Knowing how the machines worked and how to fix them was a great learning experience. Multi tasking was a very useful skill in this position. Achieved this position shortly after starting as an attendant at the arcade. Learned basic money handling skills and understood the value of an accurate till and how revenue, or rather, the mismanagement of the cash register can directly affect company revenue. Learned the value of customer service while working at the arcade. I also learned the value of working as a team and having fun at work.

  • Arcade Technician

    Jan 2001 - Jan 2002

  • Arcade Cashier

    Jan 2000 - Jan 2001

  • Arcade Attendant

    Jan 1999 - Jan 2000
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  Reno Hilton Casino and Resort

  Jan 2002 - Jan 2004

  Arcade Lead Technician

  The Lead Technician role was my first foray into management. As the lead technician, I was responsible for the upkeep of the machines which meant managing the technicians that worked with me. Primary skills learned during this period: component level repairs, management, administrative skills, and setting schedules. I was also responsible for the department if the assistant manager and manager were off property.

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  Reno Hilton Casino and Resort

  Jan 2006 - Jan 2009

  Technical Services

  I was chosen to move up to the this department after a successful stint as a Tech Lead. The department was responsible for all Technical services throughout the property.

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  Siena Hotel Spa Casino

  Jan 2011 - May 2014

  Assisted the Casino Marketing Director with: Casino Promotions (including designs for implantation) and Patron Database Management. Responsible for programming the promotions into KCMS and MGT. Efficiently and effectively managed the Casino Services Department. This included slot operations. Positions that worked with me include: Casino Services Manager, Casino Services Lead, Slot attendants, Casino Services Front Line. Other responsibilities included: schedules for the whole department, administrative paperwork, designing and implementation of department guidelines and improvements. Responsible for effective communications with all department personnel, other departments and patrons.Responsible for Casino Event/Promotions planning, preparation and execution. Emceed promotions.Effectively worked as an Executive Host and worked with the Executive Host Lead with patron management and special event planning. Show less

  • Casino Marketing Manager

    Jan 2011 - May 2014

  • Executive Host

    Jan 2013 - Jan 2014

  • Casino Services Lead

    Jan 2012 - Jan 2013

  • Casino Service Representative

    Jan 2011 - Jan 2012
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  Affinity Gaming - Rail City

  Jan 2016 - May 2019

  Player Club Manager

  Manager at the Players Club and part of the Casino Marketing team. Oversee all aspects Player Club operations. Work with a team of 5-7 members to achieve player satisfaction, promotion execution and other Marketing needs. Along with the manager role, other responsibilities include programming of the monthly promotions into the database systems using IGT and MGT applications. The role also demands some attention towards helping with the design and execution of future Marketing Promotions. Show less

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  Rail City Casino

  May 2019 - Sept 2021

  Marketing Manager

  * Responsible for achieving revenue goals, EBITDA, market share and guest service objectives * Created marketing calendar and marketing plans with the corporate team* Produced and maintained pro-forma and post-forma analysis for all direct mail offers, promotions and special events * Responsible for successful implementation and supervision of all activities related to player loyalty, development, direct mail programs, promotions and special events * Managed the creative process from concept to completion for all property signage, collateral, print, radio, TV, out of home and social media * Responsible for database and promotional offers implementation and management * Designed, launched and managed events for the property * Department Leader for Keno, Player Development, Bingo, and the Player’s Club - creating promotions, player acquisition and development campaigns. Show less

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  SANDS REGENCY HOTEL & CASINO

  Oct 2021 - now

  Manager on Duty

  Manager on Duty for both Sands and Gold Dust West Casinos. Responsible for all Casino Operations during shift hours, including, slots, table games, hotel, restaurants, security, bars and other operations. Communicate with team members on shift to better facilitate optimum working conditions. Resolve all higher level disputes and communication challenges.