Rayna Roy

Experience

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  ITC Sonar

  Feb 2020 - Feb 2020

  Casual Training

  - Set up the Banquet halls for any upcoming events,“Mis-en-scene” preparation for those events, served starter to the guests and served in buffet counters

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  Della Adventure & Resorts Pvt Ltd

  Dec 2020 - Mar 2021

  Industrial Exposure Training

  - Skillfully arranged Banquet halls for diverse events, ensuring a visually appealing "Mis-en-scene" preparation. - Actively participated in the service process, serving starters to guests and managing buffet counters efficiently. - Expanded culinary expertise while working in the Sports Bar Kitchen, contributing to the food production process. - Managed and addressed guest requests and concerns, ensuring a positive and satisfying experience. - Provided assistance to the Housekeeping team in maintaining cleanliness in guest rooms and public areas. - Gained valuable exposure in the laundry department, acquiring proficiency in operating various laundry equipment. Show less

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  IndiSmart Group of Hotels

  Dec 2020 - Jan 2021

  On Job Training

  - Completed comprehensive table service training at X-Spicy Restaurant, managing food orders, and table setup. - Supported Housekeeping team in maintaining cleanliness in guest rooms and public areas. - Elevated guest experience through concierge services, including assisting with luggage. - Expanded culinary skills and knowledge through hands-on experience in the kitchen.

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  The Raj Palace

  Sept 2022 - Nov 2022

  Front Desk Receptionist

  - Warmed greeted clients, creating a positive office atmosphere. - Efficiently managed phone communications, took messages, and redirected calls as needed. - Organized and maintained files, updating records when necessary for streamlined operations. - Utilized IDS software for various administrative tasks. - Performed Check-In and Check-Out activities, including filling out C-Forms. - Ensured a safe and tidy reception area by adhering to procedures, rules, and regulations. - Provided assistance to visitors by answering inquiries or directing them appropriately. - Escorted guests to their rooms and various hotel locations for a seamless experience. Show less

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  Domino's

  Mar 2023 - now

  Assistant Guest Delight Manager

  - Manage daily store operations during shifts, ensuring optimal workflow. - Balance workload, assign tasks based on employee skills, and develop/manage schedules for adequate staffing. - Deliver outstanding customer service, address inquiries, and resolve issues to ensure satisfaction. - Proactively seek customer feedback for continuous improvement. - Collaborate with the store manager to lead and motivate a team of drivers, cooks, and service representatives. - Implement strategies to exceed sales targets and customer satisfaction goals. - Monitor KPIs, evaluate and improve overall store performance. - Ensure strict adherence to Domino's policies, food safety regulations, and health standards. - Monitor and manage inventory levels to prevent stockouts and minimize waste. - Oversee efficient order processing, ensuring accuracy and adherence to timelines. - Manage order tracking, resolve discrepancies, and maintain smooth operations. - Prepare the store for inspections, maintaining documentation, cleanliness, and operational efficiency. Show less