Arnab Bose

Experience

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  Information Business Systems

  Jan 1997 - Jan 2000

  Tech Lead

  Lead teams of various size spread across multiple countries. Around 3 years experience working in multiple countries all across Europe, based out of the UK. Production support of BPCS (Business Planning and Control System) on the iSeries.

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  Computer Sciences Corporation (CSC)

  Jun 2000 - Dec 2000

  Sr. Software Engineer

  Part of a 7 member team, responsible for maintaining and supporting General Insurance iSeries based product INSURE/90.

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  DXC providing claims management services

  Dec 2000 - Aug 2003

  Project Lead

  Leading the offshore India team of 10 people. Project planning, tracking and reporting to the onsite Project Manager. Involved in estimating, designing, coding and unit testing the required changes. Responsible also in Quality check of the required output.

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  Convergys Intelligent Contact

  Sept 2003 - Jul 2004

  Program Lead

  Leading the offshore India development team. Analysis, design, coding and unit testing the required changes.

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  Quinnox

  Jul 2004 - Mar 2022

  Senior Manager

  Delivery Manager across multiple customers. Responsibilities include stakeholder management, delivery excellence, manage escalations and build value to overall service delivery. Contribute to various CoEs within the organization, provide solution to proposals, presentations and participate in pre-sales activities.

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  CoreFlex Solutions Inc.

  Mar 2022 - now

  Delivery Manager

  Managing overall Salesforce program including operations, delivering various key initiatives related to platform optimization, improved efficiency for Field Technician operations, Contact center and Retail Execution. Coordinate deliverables, stakeholder management, delivery excellence with automations and tools, manage escalations and build value to overall service delivery.