Raye Fraser

Experience

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  SAFEWAY INC

  Jun 1990 - Jan 2011

  Managed the development and implementation of a customized vendor application and subsequent migration to a new data center utilizing the SDLC methodology. Selected by the IT Marketing Portfolio Executive for the Project Manager role of a vendor offer application which would serve as the foundation for a 25M promotion project. Assigned to a special internal IT mission: spearheaded an Idea Harvest to promote participation from the whole organization to submit ideas for improvement; as well as interpreted organizational goals and policies to manage projects according to the corporate culture. Constructed and maintained project plans, risk management plans, issue logs, implementation plans, rollout plans, project component inventory matrix, contingency plans, back out plans and disaster recovery plans. Reviewed project plan to identify dependencies, critical path and start date of tasks requiring lead time. Negotiated project timelines and scope with business and vendors.  Managed user acceptance testing team.  Liaison between management, business, vendor, offshore team and technical team. Directed project tasks, analyzed workflow, established priorities and set deadlines. Assigned and tracked the work of project team members. Was instrumental in sharing information regarding project activities and status with vendors, managers, peers and customers. Proactively met with department heads, managers, and vendors to solicit aid with resolution of potential problems and establish the resolution process. Controlled project budget and expenditures. Successfully planned and implemented projects on time and within budget. Supervised five employees, resolving conflicts, providing input on performance appraisals, and recommending training development.  Developed and instructed training sessions on deployment procedure best practices. Tracked and reviewed application outages to ensure the vendor met their service level agreement. Show less Formed and mentored a team of deployment specialists to be capable of deploying a variety of projects. This process involved creating IT deployment strategies for the streamlined deployment of retail, warehouse, acquisition, supply, procurement and financial systems. Promoted to a senior deployment manager position and was continually assigned to large complex projects with intricate implementations and long rollouts. Determined production readiness requirements for production installation, support turnover and project closure. Created and executed detailed implementation and deployment rollout plans.  Reviewed and approved all documentation and programs prior to installation. Ensured smooth transition into production with no adverse impact to backstage or retail environments. Certified projects were ready for production installation on their 'live date'. Coordinated and completed training of the support groups and business users. Confirmed approval of user acceptance test results. Show less Worked on IT life cycle activities for the Marketing Portfolio core business applications. Daily activities included vendor maintenance budget tracking and reporting; assessing production applications for end-of-life or replacement, risk or enhancement prospects, project reviews at significant milestones, plus preserving a relationship with the business to understand their goals, objectives, requirements and future direction. Volunteered to establish processes and procedures for smaller sized requests to identify benefits from the requesters, document the results, follow up on outstanding details, verify current status, track IT resources for updates and validate documents pre-SOX compliance audits. Seized ownership of several infrastructure related requests; managed, guided and successfully aided with scheduling and prompt completion to support the business.  Reviewed existing test waivers for opportunities to automate the process. Reviewed future implementations of other projects for possible negative impact. Show less Managed the Safeway Software Company Service (SSCSERV) team to fulfill all of the IT requests and Business requests for the Enterprise. Performed analysis to determine if a query could be written to satisfy the request or if a program was needed. Created a “how to” procedural manual to complete requests; inclusive of a library of queries and jobs created for repetitive requests. The manual proved to be valuable enough to enable a reduction of the team to one person; saving the company money and the ability to assign two people to other duties. Show less

  • Project Manager

    Jan 2008 - Jan 2011

  • Deployment Manager

    Jan 2004 - Jan 2009

  • Life Cycle Management

    Jan 2002 - Jan 2004

  • Customer Service Agent

    Jan 1998 - Jan 2002

  • Analyst

    Jan 1995 - Jan 1998

  • Application Support

    Jan 1993 - Jan 1995

  • Programmer

    Jun 1990 - Jan 1993
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  H & R Block

  Nov 2010 - Jan 2012

  Seasonal Tax Associate Consultant

  Continue tax professional education to attain, maintain and enhance knowledge of taxation and related topics and increase tax certification. Build trusted and personalized client relationships in order to increase retention of all clients. Prepare accurate tax returns using a high degree of ethics and integrity. Provide tax advice and effectively demonstrate tax acumen to clients. Anticipate client needs and match them with relevant products and digital solutions. Take ownership of providing a positive experience to all clients. Assure client confidentiality and privacy. Set challenging and attainable goals for business growth. Support office priorities and coach others. Show less

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  Costco Wholesale

  Feb 2012 - now

  Senior Project Manager

  • Manage large, complex, cross-functional, infrastructure and application development projects.• Provide leadership to project teams through all phases of the Costco framework/methodology.• Ensure projects are delivered on time, on budget, with requirements met, and with quality.