Mekeda Clayton

Experience

• 

  Manor Park Pharmacy and the Book Place

  Nov 2016 - Jan 2018

  Cashier

  Assist customer with purchases of OCD medication and cash the prescription drug when prepared by the pharmacist.

• 

  I Continental Enterprise Company LTD

  Jan 2018 - Feb 2019

  Front Line Supervisor

  Data Entry- Manually input quantity, pricing and profit for goods received. As well as take and correct stocksCasheir- Assist with completing purchases made by customers and complete check offs at EODFront Line agent- Assist customers who are doing monetary transactions in the western union department.

• 

  Influx

  Nov 2019 - now

  Manage a portfolio of atleast 4 clients to ensure we maintain client success. Manage a team of 10+ agents ensuring great productivity, quality, output and clients expectation are met/exceeded.Record quality, conduct coaching session and train agents for various clients as well as upskilling.Set up help desk, prepare training materials, macros etc and assist with any other resources that a client may need assistance to create or develop eg. SOP, training materials etc. Assist customers with the use of excellent customer service to ensure they leave satisfied and their issues resolved.

  • Client Services Team Lead|Client Team Leader

    Sept 2020 - now

  • Customer Service Representative

    Nov 2019 - Sept 2020