Mekeda Clayton

Mekeda Clayton

Cashier

Followers of Mekeda Clayton122 followers
location of Mekeda ClaytonKingston, Jamaica

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  • Timeline

  • About me

    Remote Worker|Customer Support Specialist|Client Service Manager|Supervisory Management

  • Education

    • HEART/NSTA Trust

      2023 - 2024
      Business Administration and Management, General

      Certificate in Supervisory Management

    • Maths Unlimited

      2019 - 2019
      BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES 6 credits
    • Ferncourt High School

      2009 - 2013
      ENGLISH LANGUAGE AND LITERATURE/LETTERS
  • Experience

    • Manor Park Pharmacy and the Book Place

      Nov 2016 - Jan 2018
      Cashier

      Assist customer with purchases of OCD medication and cash the prescription drug when prepared by the pharmacist.

    • I Continental Enterprise Company LTD

      Jan 2018 - Feb 2019
      Front Line Supervisor

      Data Entry- Manually input quantity, pricing and profit for goods received. As well as take and correct stocksCasheir- Assist with completing purchases made by customers and complete check offs at EODFront Line agent- Assist customers who are doing monetary transactions in the western union department.

    • Influx

      Nov 2019 - now

      Manage a portfolio of atleast 4 clients to ensure we maintain client success. Manage a team of 10+ agents ensuring great productivity, quality, output and clients expectation are met/exceeded.Record quality, conduct coaching session and train agents for various clients as well as upskilling.Set up help desk, prepare training materials, macros etc and assist with any other resources that a client may need assistance to create or develop eg. SOP, training materials etc. Assist customers with the use of excellent customer service to ensure they leave satisfied and their issues resolved.

      • Client Services Team Lead|Client Team Leader

        Sept 2020 - now
      • Customer Service Representative

        Nov 2019 - Sept 2020
  • Licenses & Certifications

    • Supervisory Management Level 3

      HEART/NSTA Trust
      Dec 2024
    • Customer Service level 1

      City & Guilds
      Jun 2019
    • NQV-J Fundamentals of Customer Service (BPO) Level 1

      Heart Trust National Training Agency
      Jun 2019