Amanda Lorenz

Experience

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  JPMorgan Chase & Co.

  Jan 2001 - Oct 2012

  Partnered with business leaders to plan and launch new lending division with domestic and global operations. Oversaw development and rollout of metrics-based training strategy and program key to success of new division. • Facilitated seamless start-up of new operations in US and call centers in India and the Philippines. Managed full life-cycle training projects. Created curricula to train underwriting, loan closing and document preparation, and customer service teams. Deployed training specialists to train tens of thousands of employees. • Enabled expansion of JPMorgan Chase back office presence in the Philippines by planning and implementing 3-phase training project: training new management team, creating curricula to orient and train local teams in US and bank culture; and hands-on instruction of 300 employees using no paper or pens per local protocol. • Expanded capacity of 20 global Training and Development Specialists to run training programs, manage conflict, and assess likelihood of trainee success. • Drove performance assessment and skills enhancement for new managers. Conducted learning style assessments and helped build performance objectives and plans. Coached new hires on management tools. • Demonstrated effectiveness of training programs by instituting regular assessments via surveys, checking knowledge transfer, and performance metrics including 12-month ROI regarding revenue from new division. Show less

  • Assistant Vice President, Auto Finance and Consumer Lending Training

    Jan 2005 - Oct 2012

  • Senior Training Officer III – Consumer Lending

    Jan 2001 - Jan 2005
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  Wells Fargo

  Nov 2014 - Jun 2017

  Instructional Strategist & Designer

  Recruited to design and build a new training operation within Instructional Design for Auto Finance, a key piece of Wells Fargo’s credit operations that affected 30,000 employees.• Quickly identified performance goals and training needs as well as regulatory compliance requirements, by collaborating with leadership and subject matter experts within Auto Finance and Instructional Design. • Developed comprehensive best-in-class learning and development operation with multiple solutions tied to business goals, including 500+ hours of materials, instructor-led training (ILT), web-based training (WBT), self-paced courses, and a learning center with on-demand information. • Supported high-performing training delivery team of 200+ training facilitators, through “train the trainer” programs focused on orienting them to different aspects of the auto finance process, as well as soft skills. Show less

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  New Avon

  Jun 2017 - May 2020

  Head of Learning and Development

  Oversee strategy and operations of learning and development function for the leading social selling beauty company in North America, to enable and accelerate sales by 230,000 independent Representatives, New Avon’s sales force. Report to CEO. Manage $3 million budget.• Successfully drove design and launch of new department by hiring talented team, defining team development plans, and crafting go-to-market strategies based on giving Representatives tools needed to sell new products. Built comprehensive platform to develop Representatives’ capacity including recognition, incentives, training, and events. Infused metrics into all training.• Accelerated sales by Representatives by designing, launching, customizing and managing an eLearning platform for 230,000+ users with a focus on product education and selling in both face-to-face and virtual environments via micro-learning modules. Increased sales by 44% in 2018 with a $16 million ROI.• Improved sales performance by independent Representatives who go through new streamlined onboarding program. Program placed in top 3 of Direct Selling Association’s Excellence in Business Training. • Spearhead planning of multiple field learning events for Representatives, including annual sales conference and 40 field rallies across the US. Determine tone of experiences and produce content. Assess effectiveness via evaluations and surveys. • Drive development and implementation of learning and development initiatives across company. Participate in C-level discussions about business strategy and aligning L&D strategy to achieve business goals. Collaborate with Executive Core Team to build high-performing workforce. • Increase New Avon’s consumer engagement and brand awareness by developing and rolling out consumer education strategy, offering information about beauty and skin care from a trusted authority. Show less

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  Hugh & Grace

  Apr 2020 - now

  I lead the strategic planning and execution of initiatives that drive operational excellence, enhance efficiency, and align with the company’s long-term goals. Added Chief of Staff to my roles and responsibilities, I serve as the right hand to the Founders/CEOs, supporting the strategic vision and operational excellence that underpin our company's success. Hired as employee #2 as part of the Executive Team to lead business operations and secure the functionality of business to drive extensive and sustainable growth. Lead operational policies & procedures, project management, launch readiness, systems implementation, customer service, fulfillment and distribution logistics, vendor relationships, and inventory management.

  • Executive Vice President of Operations & CoS

    Nov 2024 - now

  • Vice President Operations & CoS

    Nov 2022 - Nov 2024

  • Vice President Operations

    Apr 2020 - Oct 2022