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Melissa Teasdale

Melissa Teasdale

Head, Operations and Innovation

Followers of Melissa Teasdale3000 followers
location of Melissa TeasdaleGatineau, Quebec, Canada

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  • Timeline

  • About me

    Director General, Digital Services

  • Education

    • Bishop's University

      -
      Hon. B.A. Sociology

      Activities and Societies: Big Brothers / Big Sisters Chancellor's AwardUniversity Prize in SociologyWilliams Corporate Recognition Scholarship

  • Experience

    • Public Services and Procurement Canada | Services publics et Approvisionnement Canada

      May 2004 - Sept 2008
      Head, Operations and Innovation

    • Service Canada

      Sept 2008 - now

      As manager of the UX team, was accountable for the quality, consistency and overall user experience of some of the Government of Canada's most prominent websites, such as Canada.gc.ca, the Government of Canada's primary portal, Servicecanada.gc.ca, Seniors.gc.ca. I led a multi-disciplinary team who worked with clients and senior business leads to architect, design and implement a user experience that is intuitive for Canadians to ensure increased adoption and takeup of the web, the channel of choice for citizen service delivery. Show less

      • Director General, Digital Services

        Jun 2022 - now

      • Executive Director

        Nov 2018 - Jun 2022

      • Director, Strategic Web Initiatives

        Dec 2014 - Oct 2018

      • Manager, Interface Design and User Experience

        Sept 2008 - Dec 2014

  • Licenses & Certifications

    • ITIL V3