Jennifer Strong

Experience

• 

  US Voice Mail

  May 1991 - May 1993

  Customer Services Representative

  Provides product and service information and resolves customer complaints by pinpointing problems; offers solutions, corrections, or adjustments; and follows up to ensure customer satisfaction.Highlights:Maintained a consistent and positive customer service image when interacting with customers. Ensures that all orders are written and input properly. Resolves product or service problems by determining the cause of the problem and selecting the best possible solution. Collects and analyzes customer information in service reports for management. Uses sound telephone techniques to service clients. Show less

• 

  Americlean System Inc

  Jan 1993 - Jan 1998

  Distributor Administrator

  Processing all in house monthly distributor delivery before month's ends. Tracking all reports not received and maintains product and customer translator files. Processing debits and credit memos and billing adjustments. Ensure distributor that all products are received and have correct pricing. That distributors received correct monthly rebate by month's end. Research and resolve all distributor deductions, pricing issues and complaints related to shipping transactions. Highlights:Handling special project using Windows, AmiPro, and AS400 computer systems.Providing Back up for other departments (Customer Service, Distributor Shipping and Pricing Departments) During vacations and absences. Show less

• 

  GameZone Online

  Jun 1999 - Aug 2009

  Website Content Administrator

  Responsible for all daily administration and maintenance of the GameZone.comdatabase and website. Responsible for all new content featured and posted on GameZone.com. Managed the GameZone link exchange program, online game links, and contests. Assisted in all promotions of GameZone.com via the internet gaming sites, social networking sites, and forum sites. Posted regular updates on the GameZone message boards, Twitter, Diggs, and Face Book fan sites. Assisted with user Q & A and managed all the GameZone.com webmaster emails. Researched new online trends and opportunities, and presented those trends to GameZone.com during bi-weekly meetings. Highlights: Assisted in traffic building for GameZone Online via link exchange programs, affiliate programs, social networking sites, and online forums and message boards. Assited in promoting the GameZone online contest program, Twitter account, fan sites and link exchange programs. Wrote articles and short gaming reviews under pen name GamerGirl for Gamezone.com Earned excellent marks on performance reviews, in areas including work volume, accuracy, quality, and commitment to providing unsurpassed service.Maintained a website data base with over 30,000 product ID'sManaged over 200 daily webmasters emails. Show less

• 

  Orin Jewelers

  Aug 2010 - now

  Store Sales Manager

  I provide outstanding customer service to all Orin Jewelry customers by demonstrating advanced product knowledge and building quality customer relationships that result in increased sales and repeat business. Maintain merchandise presentation standards and maintain up-to-date client information using EDGE software program.Additional Responsibilities: Managing sales staff, weekly training to increase sales staff monthly sales goals, training new employees, motivating staff to want to succeed, and sales coaching, inventory control, processing special orders and clientele. Also building strong relationships with vendors, small business and corporate sales. Job HighlightsOrin Jewelers Top sales person for 2022 2020, 2019, 2018. Sales person of the year 2017, 2015, 2014, 2013, 2012. Yearly Sales $1.1MMHighly Skilled closer.Customer Service: I meet and welcome each customer as they enter the store, and support customers, and inform the customers on all aspects of their diamond, classic gems, gold, earrings, or vantage jewelry purchases. Promotions: Assist in- store promotions using Facebook, twitter and other forms of social networking to ensure a successful in-store event. Counter Service: Taking in jewelry repair jobs and estimating cost of repairs for customers.Regularly checking customers fine jewelry and cleaning jewelry. Merchandising: Setting up and pulling merchandise on a daily schedule. Special orders to Support Service along with assist with buying merchandise when required. Assisting customers with jewelry design, and working with jewelry designers to unsure customers satisfaction on all purchases.Well versed with designer jewelry and merchandise such as: Hearts On Fire, Peter Storm, JB Star, Mark Schneider, Unique Design, Alwand Vahan, Cheri Dori, Scott Kay, Steven Kretchmer, Frederic Dulos, and Swarovski Crystals. Regular security checksOpening and closing procedures Show less